---
schema_version: "1"
id: e90347e1dacd4b27b8e2fd4676c47d6e8377f7b2cd9a3a99c8af2559c294e9e2
title: Choose a Recommendation from Einstein Next Best Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_guided_action_nba.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_nba.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 43f713e41aeb41d0bf70d4281241b79c4eba77706eb8ae40f3f680b7211c90dc
description: Consider actions and offers that result when you filter recommendations through Next Best Action strategies. If your admin has set up a deployment to show recommendations, the best ones display in a tab on the Actions & Recommendations component.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Choose a Recommendation from Einstein Next Best Action

Consider actions and offers that result when you filter recommendations through Next Best Action strategies. If your admin has set up a deployment to show recommendations, the best ones display in a tab on the Actions & Recommendations component.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: <strong>Essentials</strong>, <strong>Professional</strong>,
                <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and
                <strong>Developer</strong> Editions
              </p>
              <p style="margin-bottom:0;">Lightning console apps are
                available for an extra cost to users with Salesforce Platform
                user licenses for certain products. Some restrictions apply. For
                pricing details, contact your Salesforce account executive.
              </p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small nba_permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13692e84">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13692e84 ">To run an action strategy or recommendation:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13692e84 ">
              <p>Run Flows</p>
              <p>OR</p>
              <p><samp class="parmname">Flow User</samp> field
                enabled on the user detail page</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Flow</p>
            </td>

          </tr>
        </tbody>
      </table>

Your admin can configure a Next Best Action strategy that filters recommendations into customized actions and offers, such as a discount, a repair, or an add-on service. When you open a record page, a tab on the component displays the top recommendations for the record.

To view the recommended actions or offers, click **Recommendations**.

![The component can include recommendations from your Next Best Action strategies.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/guided_action_nba.png)

When you accept a recommendation, it starts an associated flow that walks you through the steps.