---
schema_version: "1"
id: 5c0a1acdb2bffcea16f7bbc9be412b6517d76ef575dbc922a413f13dbf257433
title: Flow Builder for Service and the Actions & Recommendations Component
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_guided_action_list_component.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_list_component.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b62e627b364d71116864c7fe989901860928b07beec49db6a45d592742f586d6
description: Give your users a to-do list in the Actions & Recommendations component. Show flows, quick actions, and recommendations from your Next Best Action strategies. To create your list, associate actions with a record page using an Actions & Recommendations deployment or Salesforce automation tools. You can create default lists for specific channels, like phone and chat, and show which actions that you want users to complete first and last.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Flow Builder for Service and the Actions & Recommendations Component

Give your users a to-do list in the Actions & Recommendations component. Show flows, quick actions, and recommendations from your Next Best Action strategies. To create your list, associate actions with a record page using an Actions & Recommendations deployment or Salesforce automation tools. You can create default lists for specific channels, like phone and chat, and show which actions that you want users to complete first and last.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
            <p style="margin-bottom:0;">Lightning
              console apps are available for an extra cost to users with Salesforce Platform user
              licenses for certain products. Some restrictions apply. For pricing details, contact
              your Salesforce account executive. </p>
          </td>

        </tr>
      </tbody>
    </table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_tip.png)

Tip Check out how to put the Actions & Recommendations component to work for your agents. The [Flow Builder for Service](https://trailhead.salesforce.com/en/content/learn/modules/service_lightning_flow_for_service) Trailhead module can help you get started.

In the component, you can show these actions.

- Active screen flows, field service mobile flows, and autolaunched flows
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)
    
    Note An autolaunched flow is a type of flow that doesn’t require user input.
- Quick actions available in the record page layout
- Recommendations that result from applying a Next Best Action strategy

![Clicking a step from the list launches a flow or quick action.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/guided_engagement_service_runtime.png)

When an agent selects a screen flow, for example, it starts in a subtab for a console app or in a popup window for a standard navigation app. When you confirm the start an autolaunched flow, it runs in the background. Quick actions open in a popup window.

- **[Create an Actions & Recommendations Deployment](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_deployment.htm&release=264.0.0&type=5)**  
    Capture component settings in a deployment that you define in Setup. Specify which type of content to display, such as flows and quick actions, or Next Best Action recommendations. Create default lists of actions for each channel, and select which actions users can start from the list as needed. If you include recommendations, configure strategies and display settings.
- **[Select a Deployment in the Actions & Recommendations Component](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_use_deployment.htm&release=264.0.0&type=5)**  
    Add the component to your Lightning pages, and select a deployment.
- **[Use the List in the Actions & Recommendations Component](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_using_list.htm&release=264.0.0&type=5)**  
    Learn how the Actions & Recommendations component can walk you through multiple-step procedures. The list of items helps you complete work quickly and consistently with less guesswork.

#### See Also

- [Customize Lightning Pages for Lightning Console Apps](https://help.salesforce.com/s/articleView?id=service.console_lex_custom_pages.htm&release=264.0.0&type=5 "Use the Lightning App Builder to create custom Lightning pages to ensure that your console users always have the records they need in a layout that works best for them.")
- [_Lightning Flow for Service Developer Guide_ (English only)](https://developer.salesforce.com/docs/atlas.en-us.salesforce_guided_engagement.meta/salesforce_guided_engagement/salesforce_guided_engagement.htm)