---
schema_version: "1"
id: 50617c410df2791af69d6201ff155d9f32ae0718f3a708dec19451c74e45668f
title: View the History of Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_guided_action_history.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_history.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0bfae24e65a2d3cc44dbcb67013bcdeadfe389357a9a10280464999dff7fd4d3
description: The History tab on the Actions & Recommendations component shows the life cycle of actions for the record. In a handoff, the history can help you identify gaps and what step to take next.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# View the History of Actions

The History tab on the Actions & Recommendations component shows the life cycle of actions for the record. In a handoff, the history can help you identify gaps and what step to take next.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
                <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
              </p>
              <p style="margin-bottom:0;">Lightning console
                apps are available for an extra cost to users with Salesforce Platform user licenses for
                certain products. Some restrictions apply. For pricing details, contact your Salesforce
                account executive. </p>
            </td>

          </tr>
        </tbody>
      </table>

Click the **History** tab on the Actions & Recommendations component.

The history shows which actions were launched, by which agents, and when each one was started, paused, resumed, and completed. The history shows up to 20 actions at a time.

Filter the list to see actions by status. For example, you can set the filter to Completed to see actions that were completed. The filter only applies to the last 200 actions.

![The History tab shows the life cycle of actions.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/guided_engagement_history_224.png)