---
schema_version: "1"
id: dc6389ecec2fb074355c9cf76a212738cf0ef845b0a37283a3c20943c858c83e
title: Customize Your Lightning Console App with Utilities
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_lex_custom_utilities.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_lex_custom_utilities.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 661784ab7564da3c8e9eeb8dcd435c4d0f6cf6c3047d420769c4eefb8108fa60
description: The utility bar is a great way to give your console users quick access to productivity tools, like softphones and History. It appears as a fixed footer in your Lightning console app and opens utilities in docked panels. Some utilities support pop-out, which lets them open in a new browser window.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Customize Your Lightning Console App with Utilities

The utility bar is a great way to give your console users quick access to productivity tools, like softphones and History. It appears as a fixed footer in your Lightning console app and opens utilities in docked panels. Some utilities support pop-out, which lets them open in a new browser window.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
            <p style="margin-bottom:0;">Lightning
              console apps are available for an extra cost to users with Salesforce Platform user
              licenses for certain products. Some restrictions apply. For pricing details, contact
              your Salesforce account executive.</p>
          </td>

        </tr>
      </tbody>
    </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d5853e82">User Permissions
            Needed</th>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5853e82 ">To view apps:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5853e82 ">View Setup and Configuration</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5853e82 ">To manage apps:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5853e82 ">Customize Application</td>

        </tr>
      </tbody>
    </table>

To add a utility bar to your Lightning console app, edit the app from the App Manager page in Setup.

When creating a utility bar for your app, keep these things in mind:

- Utility bars created using the Lightning App Wizard or in the Lightning App Builder can be assigned to only one Lightning app. However, utility bars created using the API can be assigned to multiple Lightning apps.
- The utility bar doesn’t support Visualforce pages or components.
- The utility bar doesn’t fully support the Chatter Publisher and Feed components.
- The History utility works in Lightning console apps only.
- The Omni-Channel utility works in the Lightning Service Console app only.
- The Notes utility opens a docked panel when you create a note. Your work is automatically saved as you compose. If you open the same note from the utility while the panel is still active, a duplicate panel appears. To avoid confusion, compose your note in one panel and close it before opening the note again in the utility.
- The default utility bar alignment matches the user’s language setting alignment. For example, English is read left to right. If you select Default and a user’s language is set to English, the utility bar appears at the bottom of the left side of the screen. If you select Mirrored, the utility bar appears at the bottom of the right side of the screen.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_tip.png)

Tip We recommend adding no more than 10 utilities, and that you keep the utility labels short and sweet. You want your users to quickly find the tools and processes they need most.

- **[History Utility for Lightning Console Apps](https://help.salesforce.com/s/articleView?id=service.console_lex_custom_utilities_history.htm&release=264.0.0&type=5)**  
    The History utility lets your Lightning console users see their recently visited primary tabs and subtabs from a console utility bar.
- **[Softphones for Lightning Console Apps](https://help.salesforce.com/s/articleView?id=service.console_lex_custom_utilities_softphone.htm&release=264.0.0&type=5)**  
    Softphone utilities let your Lightning console users make calls directly from Salesforce.
- **[Omni-Channel Component for Lightning Console Apps](https://help.salesforce.com/s/articleView?id=service.console_lex_custom_utilities_omnichannel.htm&release=264.0.0&type=5)**  
    The Omni-Channel component lets your Lightning console users receive work requests routed through Omni-Channel.
- **[Macros Utility for Lightning Apps](https://help.salesforce.com/s/articleView?id=service.macros_utility.htm&release=264.0.0&type=5)**  
    The Macros utility lets you complete repetitive tasks in a single click. You can add the Macros utility to any Lightning app, including apps with standard navigation and console navigation.

#### See Also

- [Add a Utility Bar to Lightning Apps](https://help.salesforce.com/s/articleView?id=platform.apps_lightning_utilities.htm&type=5&language=en_US)
- [_Salesforce Console Developer Guide:_ Using Pop-Out Utilities](https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_lightning_utility_popout.htm)