---
schema_version: "1"
id: 1c916e18294ab35279a0790804a5138c8624e12c32e234f4e1009a534f6ed21b
title: Create Agent Console Layouts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_creating_layouts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_creating_layouts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6a27a7206c9373e36122dcbdb2e7c55000fb574cd0837e3310d6553d2e3e8de4
description: As of the Spring ’15 release, Agent console is not available to new organizations.
products:
  - Service Cloud
release: "264"
---
# Create Agent Console Layouts

As of the Spring ’15 release, Agent console is not available to new organizations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d4965e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4965e56 ">To create console layouts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4965e56 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note As of the Spring ’15 release, Agent console is not available to new organizations.

The newer Salesforce console improves the Agent console by providing you with more options and more advanced technologies. See [Salesforce Console](https://help.salesforce.com/s/articleView?id=service.console2_about.htm&type=5&language=en_US).

1. From Setup, enter Console Layouts in the Quick Find box, then select **Console Layouts**.
2. Click **New** and optionally choose an existing layout to clone.
3. Enter a name for the new layout.
4. Click **Save**.
5. Click **Edit** in the Selected List Views section.
6. To add or remove objects to the layout, select an object, and click the **Add** or **Remove** arrow.
    
    To change the order of the objects as they appear in the console's list view frame, select an object in the Selected List box, and click the **Up** or **Down** arrow.
    
    A user can only view objects in the console's list view frame if those objects are added to the console layout to which their profile is assigned.
7. Click **Save**.
8. Next, [choose the related objects](https://help.salesforce.com/s/articleView?id=service.console_relatedobjects.htm&type=5&language=en_US) to show in the mini view of the console.

#### See Also

- [Manage Console Layouts for the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_manage_layouts.htm&release=264.0.0&type=5 "Console layouts define what objects are available to users in the Agent console's list view frame. For example, if you want users to see list views of cases and contacts in the console, then you add both cases and contacts to a console layout, and then assign that console layout to the appropriate user profiles. A user can only view objects in the console's list view frame if those objects are added to the console layout to which their profile is assigned.")
- [Customize Agent Console Layouts](https://help.salesforce.com/s/articleView?id=service.console_customizing_layouts.htm&release=264.0.0&type=5 "Customize an agent console layout for your org.")
- [Delete Agent Console Layouts](https://help.salesforce.com/s/articleView?id=service.console_deleting_layouts.htm&release=264.0.0&type=5 "When you no longer need it, delete the agent console layout.")