---
schema_version: "1"
id: 2a063a818680fd3bb27c81328294e368ab6c1d92914e75a48a41ac910b7e58fd
title: Agent Console Concepts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_concepts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_concepts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 165b592ebb0be75de377d2b8478b67f2fa2a7cccc5c54d78a573e477b629bcf0
description: Review the following terminology used to describe the components of the Agent console.
products:
  - Service Cloud
release: "264"
---
# Agent Console Concepts

Review the following terminology used to describe the components of the Agent console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Frames

Separate sections of the console, each displaying a different record, list view, or other page.

## List View

The console's top frame, which is a list view of records based on specific criteria. The list views you can select to display in the Console tab are the same list views defined on the tabs of other objects. You cannot create a list view within the console.

## Detail View

The Agent console's center frame, which is the detail page view of any record selected from any of the console's other frames. The detail view displays the same page layouts defined for the object's detail pages. When a record is displayed in the detail view, it’s highlighted in the list view.

## Mini View

The Agent console's right frame that displays the records associated with the record displayed in the detail view. The fields displayed in the mini view are defined in the mini page layouts by an administrator. If the record in the detail view doesn’t have any records associated with it, the mini view doesn’t display.

## Sidebar

The Agent console's left frame, which displays recent items, the Recycle Bin, and other components, just like the sidebar displayed on every Salesforce page. To show or hide the sidebar in the console, click the border of the left frame.

## Related Objects

Objects chosen by an administrator to display in the Agent console's mini view when records of a particular type are shown in the console's detail view. For example, when a case is in the detail view, an administrator can choose to display an associated account, contact, or asset in the mini view.

## Mini Page Layouts

A subset of the items in a record's existing page layout that administrators choose to display in the Agent console's Mini View and in Hover Details. Mini page layouts inherit record type and profile associations, related lists, fields, and field access settings from the page layout.

## Console Layout

Objects chosen by an administrator to display in the list view frame of the Agent console. For example, if an administrator adds cases to a console layout, then users whose profiles are assigned to that console layout can see list views of cases in the console's list view frame.

#### See Also

- [Legacy Agent Console](https://help.salesforce.com/s/articleView?id=service.console_about.htm&release=264.0.0&type=5 "The legacy agent console in the console tab makes it easier to find related information with less switching between pages.")
- [Display the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_start.htm&release=264.0.0&type=5 "You can start using the Agent console after your administrator has set it up.")
- [Navigate Within the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_navigating.htm&release=264.0.0&type=5 "What you click in the Agent console determines which frame a record displays in.")