---
schema_version: "1"
id: e4f104b72092401589562205af2777a2536e1b11f879733d182d529d393f93bb
title: Legacy Agent Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console_about.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console_about.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6fa20ec52dc134ed705e39a6d5f54e29da2b7c06faebe265b5a11ac741c9aa54
description: The legacy agent console in the console tab makes it easier to find related information with less switching between pages.
products:
  - Service Cloud
release: "264"
---
# Legacy Agent Console

The legacy agent console in the console tab makes it easier to find related information with less switching between pages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note As of the Spring ’15 release, Agent console is not available to new organizations.

The newer Salesforce console improves the Agent console by providing you with more options and more advanced technologies. See [Salesforce Console](https://help.salesforce.com/s/articleView?id=service.console2_about.htm&type=5&language=en_US).

You can set up the Agent console to display the information most important to your work according to your business needs.

- **[Agent Console Concepts](https://help.salesforce.com/s/articleView?id=service.console_concepts.htm&release=264.0.0&type=5)**  
    Review the following terminology used to describe the components of the Agent console.
- **[Set Up the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_setup.htm&release=264.0.0&type=5)**  
    You can quickly set up the Agent console so that users have all the information they need on one screen when working with Salesforce.
- **[Navigate Within the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_navigating.htm&release=264.0.0&type=5)**  
    What you click in the Agent console determines which frame a record displays in.
- **[Display the Agent Console](https://help.salesforce.com/s/articleView?id=service.console_start.htm&release=264.0.0&type=5)**  
    You can start using the Agent console after your administrator has set it up.
- **[Use the Agent Console List View](https://help.salesforce.com/s/articleView?id=service.console_listview.htm&release=264.0.0&type=5)**  
    The Agent console’s list view lets you quickly perform actions within Salesforce without leaving the console.
- **[Agent Console FAQ](https://help.salesforce.com/s/articleView?id=service.faq_console.htm&release=264.0.0&type=5)**  
    Frequently asked question about the Agent Console.