---
schema_version: "1"
id: 4b2fcaa06f858fed9f05765f5d7695ee5f131a44a416fbffd426634fd49974d4
title: Add Notes to Records in a Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_using_log.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_using_log.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5a09fb170acbe02be566322331c2cacf696ca20db4424657f854b55169b2317d
description: The interaction log helps you quickly add notes to records on a console’s primary tabs.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Add Notes to Records in a Salesforce Console in Salesforce Classic

The interaction log helps you quickly add notes to records on a console’s primary tabs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d7827e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7827e78 ">To view the interaction log:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7827e78 ">Read on tasks</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7827e78 ">To save notes in the interaction log:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7827e78 ">Edit on tasks</td>

          </tr>
        </tbody>
      </table>

If you're assigned to an interaction log layout, you can access the log from a console’s footer. Logs appear on items that have an Activity History related list, such as accounts and contacts, but not solutions. Logs aren’t available for reports, dashboards, Salesforce CRM Content, the Article Management tab, or Visualforce pages.

- To show or hide the interaction log, hover over the log’s border and click ![Show log button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/log_show.png) or ![Hide log button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/log_hide.png).
- To resize the interaction log and a detail page, drag the bar in between them.
- To help you quickly save notes on customers, when a contact appears on a subtab, the contact’s name is added to the log’s Name. However, you can change the Name before you save a log.

When you click **Clear Log** to remove notes or a Subject, any saved notes aren’t removed—they’re stored on the record’s Activity History related list. For easy review and retrieval, all logs are saved as tasks on records’ Activity History related list.

Administrators can customize the fields that appear on logs.

If you use a SoftPhone, click **Add Call Data** to add a call’s date and time to the log. When screen popup windows appear from inbound calls, click **End Call** to end the call and save any updates that you’ve made to the log.

#### See Also

- [Work with a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_using.htm&release=264.0.0&type=5 "Get more done faster using a console’s enhanced interface to work with records.")