---
schema_version: "1"
id: 578e54aeac95f33f6c919729f8767ff51e2a85008e451a3ea01e64230521eedd
title: Work with a Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_using.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_using.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f7aab9fccb1a1e3f4e67da2ee57bbeda5cabb76e35bd284872388d62b55b0864
description: Get more done faster using a console’s enhanced interface to work with records.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Work with a Salesforce Console in Salesforce Classic

Get more done faster using a console’s enhanced interface to work with records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Unlike standard Salesforce pages, all items you click in a console display as tabs. Along with the efficiency of tab-based navigation, a console helps you:

- [Work with many records simultaneously](https://help.salesforce.com/s/articleView?id=service.console2_tabs.htm&release=264.0.0&type=5 "Any items you click on in a console display as tabs. Tabs let you see all the information you need on one screen without losing context.")
- [View most recently used tabs and bookmarks](https://help.salesforce.com/s/articleView?id=service.console2_most_recent.htm&release=264.0.0&type=5 "If set up by your Salesforce admin, you can quickly access any primary tabs that you’ve bookmarked or recently used in a console without having to search Salesforce.")
- [Resize pinned lists to see more information](https://help.salesforce.com/s/articleView?id=service.console2_resizing_lists.htm&release=264.0.0&type=5 "If an administrator has turned on pinned lists and chosen where they display on screen, you can resize and minimize the lists.")
- [Navigate more quickly using keyboard shortcuts](https://help.salesforce.com/s/articleView?id=service.console2_keyboard_shortcuts.htm&release=264.0.0&type=5 "Keyboard shortcuts let you quickly perform actions by pressing keys instead of having to use a mouse.")
- [Work across multiple monitors](https://help.salesforce.com/s/articleView?id=service.console2_multi_monitor_using.htm&release=264.0.0&type=5 "Move portions of a console to different areas of your computer screens so that you can view data in ways that help you work best.")

A console’s dashboard-like interface organizes related data all on one screen so that you can:

- Search for records
- [Jot notes on records using the interaction log](https://help.salesforce.com/s/articleView?id=service.console2_using_log.htm&release=264.0.0&type=5 "The interaction log helps you quickly add notes to records on a console’s primary tabs.")
- [See when records you’re viewing have been edited by others](https://help.salesforce.com/s/articleView?id=service.console2_push_notifications_view.htm&release=264.0.0&type=5 "Push notifications are visual indicators that appear when a record or field you’re viewing was changed by others.")
- [Use a SoftPhone to make and receive calls](https://help.salesforce.com/s/articleView?id=service.console2_cti.htm&release=264.0.0&type=5 "A softphone in a console lets you view records related to phone calls, as well as receive, place, and transfer calls.")

Additionally, with a Salesforce console for service, you can:

- [Find Salesforce Knowledge articles to solve cases](https://help.salesforce.com/s/articleView?id=service.console2_find_articles.htm&release=264.0.0&type=5 "If Salesforce Knowledge and the Knowledge sidebar is set up by an administrator, articles automatically appear when you select a case in a console.")
- [Chat with customers](https://help.salesforce.com/s/articleView?id=service.live_agent_support_agents_intro.htm&type=5&language=en_US)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)

Note If your Salesforce admin adds [custom console components](https://help.salesforce.com/s/articleView?id=service.console2_components_overview.htm&release=264.0.0&type=5 "Create components to customize, extend, or integrate the Salesforce Console with other systems."), additional functionality is available for you in the sidebars and footers of a console.