---
schema_version: "1"
id: 81df0a1df2f32ae597125db036366310c092178578a7240625a6ae84569e731f
title: Set Up Interaction Logs for a Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_setup_log.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_setup_log.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b488633e93eb5ad9bf3327ce618a544b3b69292234c87a737cb9b1ae47170d2
description: An interaction log lets Salesforce console users write notes on records that appear on primary tabs.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Set Up Interaction Logs for a Console in Salesforce Classic

An interaction log lets Salesforce console users write notes on records that appear on primary tabs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d7443e44">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7443e44 ">To set up interaction logs:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7443e44 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

For example, when cases appear on primary tabs, an interaction log can appear so that users can take notes on cases. You can create multiple interaction logs and customize them to display specific task fields for different users to update.

1. From Setup, enter Interaction Log Layouts in the Quick Find box, then select **Interaction Log Layouts**.
2. Click **New**.
3. Name the interaction log.
4. Select task fields to add to the interaction log and click **Add**.
    
    - \* indicates required fields.
    - You can only add editable task fields to interaction logs.
    - The Enter your notes here... field is automatically added to all interaction logs; you can't remove it.
5. If you want this interaction log to be the default for all users, select Set as default layout.
    
    You can't delete a default interaction log; you must first mark another interaction log as the default for your organization.
6. Click **Save**.

After you set up or customize interaction logs, you can assign them to different user profiles and turn them on to display.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_tip.png)

Tip You can create custom fields for tasks and add them to interaction logs. For example, you can create a Caller Disposition picklist with values of Angry, Neutral, and Satisfied.

- **[Turn On Interaction Logs for a Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_log_on.htm&release=264.0.0&type=5)**  
    To display interaction logs, you must turn them on for page layouts assigned to different user profiles.
- **[Assign Interaction Logs in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_log_assign.htm&release=264.0.0&type=5)**  
    After you set up or customize interaction logs, you can assign them to different user profiles.