---
schema_version: "1"
id: 6ec6a81fa5e96c29068d9cf09117dc31e301ce191e49546fb4674c9f03c6657b
title: Turn On Knowledge for a Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_setup_knowledge.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_setup_knowledge.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d0ddcc1911feaeefd297cd7f421fc29a82f3f0c0c34935fb521f433d1df4219b
description: If Salesforce Knowledge is set up, you can turn on the Knowledge sidebar so that users working on cases can automatically see relevant knowledge articles that can help them close cases faster.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Turn On Knowledge for a Salesforce Console in Salesforce Classic

If Salesforce Knowledge is set up, you can turn on the Knowledge sidebar so that users working on cases can automatically see relevant knowledge articles that can help them close cases faster.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d14796e44">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d14796e44 ">To turn on the Knowledge sidebar:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d14796e44 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_important.png)

Important You must have Salesforce Knowledge set up in your Salesforce org before you can add it to a console. Knowledge articles appear based on matching words typed into a case’s Subject.

1. From the object management settings for cases, go to Page Layouts.
2. Click **Edit** next to a page layout.
3. Click **Layout Properties**.
4. Check Knowledge Sidebar, and click **OK**.
5. Click **Save**.

Repeat these steps for each case page layout assigned to console users.

#### See Also

- [Find Object Management Settings](https://help.salesforce.com/s/articleView?id=platform.extend_click_find_objectmgmt_parent.htm&type=5&language=en_US)
- [Console Configurable Features in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_configuration.htm&release=264.0.0&type=5 "An administrator must enable and configure most console features to determine how console users view and work with data.")