---
schema_version: "1"
id: f3385e0c5d72b6ec8a7263e85974e6c6cf749d4b5fd03b265ccb174ed9b758e9
title: Customize Keyboard Shortcuts for a Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_setup_keyboard_shortcuts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_setup_keyboard_shortcuts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3086686f961a41bebb0e9e97c14223377e046bf67a4c430e35b1272b5279b6d8
description: Create or customize keyboard shortcuts so that users can quickly perform actions by pressing keys instead of having to use a mouse.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Customize Keyboard Shortcuts for a Salesforce Console in Salesforce Classic

Create or customize keyboard shortcuts so that users can quickly perform actions by pressing keys instead of having to use a mouse.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d9471e41">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d9471e41 ">To customize keyboard shortcuts for a Salesforce Console:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d9471e41 ">Customize Application</td>

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If a console is set up, several default keyboard shortcuts are automatically turned on and available for customization. For example, pressing keys to open and close tabs, move between tabs, and save records. Before you can create custom shortcuts, a developer must define the shortcut’s action with the `addEventListener()` method in the Salesforce Console Integration Toolkit. You can only create shortcuts for actions performed inside of a console.

1. From Setup, enter Apps in the Quick Find box, then select **Apps**.
2. Click **Edit** next to a Salesforce console app.
3. Click **Customize keyboard shortcuts**.
4. Click **Edit** on the top of the page.
5. Click **Edit** to customize an existing shortcut, or click **+Add Keyboard Shortcut** to create a new one. When creating a new shortcut, you must add a Console Event Name, which is a unique identifier for the key commands, and then send the event name to the developer who defined the shortcut’s action so that he or she can add it to the method that will trigger the shortcut. You can’t delete the default shortcuts, but you can edit or deactivate them.
6. Click **Save**.

After you customize or create shortcuts, notify users assigned to a console about the new actions they can perform.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)

Note You can have up to 144 shortcuts for each console, which includes the default shortcuts and any that you create. If you create or customize keyboard shortcuts that include standard browser shortcuts, such as Ctrl+F, your shortcuts might not work as intended.

Keyboard shortcuts aren’t case sensitive, even when you press Shift before a letter key. For example, Shift+b is the same as Shift+B. If Ctrl, Alt, or Shift is in a keyboard shortcut, the sequence of those keys doesn’t matter. For example, Ctrl+Alt+A is the same as Alt+Ctrl+A.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_tip.png)

Tip You can include as many keys in a shortcut as you want, but we recommend that you limit a shortcut to three keys so that users can remember it. Console users can press Shift+K to view an overlay with a list of all console shortcuts.

#### See Also

- [Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_keyboard_shortcuts.htm&release=264.0.0&type=5 "Keyboard shortcuts let you quickly perform actions by pressing keys instead of having to use a mouse.")
- [Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_keyboard_shortcut_ref.htm&release=264.0.0&type=5 "These shortcuts are automatically available for a console, and an administrator can customize or turn them off. The shortcuts aren't supported in Lightning components used in Classic Salesforce Consoles.")
- [Console Configurable Features in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_configuration.htm&release=264.0.0&type=5 "An administrator must enable and configure most console features to determine how console users view and work with data.")