---
schema_version: "1"
id: a0dc56de3a38555b663b2229e44a053e56a5b6719e3dc36206b0d42afeec4401
title: Set Up a Service Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_setting_up_serviceconsole.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_setting_up_serviceconsole.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46652739749c7006d8b068e007897fef68c065b0ebf5a81feebe143c469e5817
description: Create and customize a console app, then assign the Service Cloud User feature license to users.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Set Up a Service Console in Salesforce Classic

Create and customize a console app, then assign the Service Cloud User feature license to users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d10136e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d10136e78 ">To create a Salesforce console for Service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d10136e78 ">
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Service Cloud
                User</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d10136e78 ">To customize a Salesforce console for
              Service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d10136e78 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. [Customize highlight panels for all objects](https://help.salesforce.com/s/articleView?id=service.customize_layoutcustomize_highlights_panel.htm&release=264.0.0&type=5 "The highlights panel is a customizable table of up to four columns at the top of every primary tab in a console. It helps users see key information at a glance.") and [turn them on](https://help.salesforce.com/s/articleView?id=service.customize_layoutcustomize_highlights_panel.htm&release=264.0.0&type=5 "The highlights panel is a customizable table of up to four columns at the top of every primary tab in a console. It helps users see key information at a glance.").
2. [Create a console app and assign it to user profiles.](https://help.salesforce.com/s/articleView?id=service.console2_define_app.htm&release=264.0.0&type=5 "To create a console, administrators must create a console app.")
3. Optionally, for support agents:
    
    - [Brand your console](https://help.salesforce.com/s/articleView?id=service.console2_components_color.htm&release=264.0.0&type=5 "You can brand a console by adding a custom logo to its header and specifying colors for its header, footer, and primary tabs.").
    - [Choose how pinned lists display](https://help.salesforce.com/s/articleView?id=service.console2_list_display.htm&release=264.0.0&type=5 "Administrators can change how lists appear to console users.").
    - [Allow domains](https://help.salesforce.com/s/articleView?id=service.console2_allowed_domains.htm&release=264.0.0&type=5 "Salesforce admins can let console users access domains outside of Salesforce. For example, you can add www.example.com to a console’s allowlist so that console users can access that domain.").
    - [Customize push notifications](https://help.salesforce.com/s/articleView?id=service.console2_push_notifications.htm&release=264.0.0&type=5 "Administrators can set up push notifications in a console so that users can see when a record they’re working on has been changed by others.").
    - [Customize keyboard shortcuts](https://help.salesforce.com/s/articleView?id=service.console2_setup_keyboard_shortcuts.htm&release=264.0.0&type=5 "Create or customize keyboard shortcuts so that users can quickly perform actions by pressing keys instead of having to use a mouse.").
    - [Turn on the Knowledge Sidebar](https://help.salesforce.com/s/articleView?id=service.console2_setup_knowledge.htm&release=264.0.0&type=5 "If Salesforce Knowledge is set up, you can turn on the Knowledge sidebar so that users working on cases can automatically see relevant knowledge articles that can help them close cases faster.").
    - [Set up interaction logs](https://help.salesforce.com/s/articleView?id=service.console2_setup_log.htm&release=264.0.0&type=5 "An interaction log lets Salesforce console users write notes on records that appear on primary tabs.") and [assign them to user profiles](https://help.salesforce.com/s/articleView?id=service.console2_log_assign.htm&release=264.0.0&type=5 "After you set up or customize interaction logs, you can assign them to different user profiles.").
    - Turn on Chat (available only for a console for service).
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)
        
        Note Set up your Chat implementation before adding it to your console. If you’re adding Chat to an existing console, test your console before deploying it to your agents. Make sure your sidebar components look as expected.
4. [Assign users the Service Cloud User feature license.](https://help.salesforce.com/s/articleView?id=service.console2_assign_service_feature_license.htm&release=264.0.0&type=5 "The Service Cloud User feature license entitles users to additional Salesforce features, such as the Service Console.")

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_tip.png)

Tip To add third-party integrations, or expand console customizations to new levels, advanced Salesforce admins and developers can create console components, or use code with an API named the Salesforce Console Integration Toolkit.

#### See Also

- [Salesforce Console Implementation Tips](https://help.salesforce.com/s/articleView?id=service.console2_impl_tips.htm&release=264.0.0&type=5 "Review these tips to make sure that you’re getting the most out of your console implementation.")
- [Console Configurable Features in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_configuration.htm&release=264.0.0&type=5 "An administrator must enable and configure most console features to determine how console users view and work with data.")
- [Lightning Service Console](https://help.salesforce.com/s/articleView?id=service.console_lex_service_intro.htm&release=264.0.0&type=5 "The Service Console is a standard Salesforce Lightning console app that meets all your service needs. You can customize this app to make it your own.")