---
schema_version: "1"
id: c232e3f097303186705b1d9364890a9c344bfd3695cd26008607f869e0e57922
title: Plan Your Salesforce Console Implementation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_setting_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_setting_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7f186ec941c94b36f477b63741e9c06f691e4a3cd1a636ec6ccc70edd1726a55
description: Determine whether your console is for Service, Sales, or a unique business need. Think about your console users and what information they need most.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Plan Your Salesforce Console Implementation

Determine whether your console is for Service, Sales, or a unique business need. Think about your console users and what information they need most.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic
            and Lightning Experience</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
            <p>Lightning
              console apps are available for an extra cost to users with Salesforce Platform user
              licenses for certain products. Some restrictions apply. For pricing details, contact
              your Salesforce account executive.</p>
            <p style="margin-bottom:0;">Lightning console apps are available in the
              Essentials edition in Lightning Experience only.</p>
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)

Note

Lightning console apps don’t yet have full parity with Salesforce Classic console apps. For example, some features in Salesforce Classic console apps, such as push notifications and custom keyboard shortcuts, aren’t available in Lightning console apps. [Learn more](https://help.salesforce.com/articleView?id=console_lex_feature_parity.htm&language=en_US).

You can’t upgrade Salesforce Classic console apps to Lightning Experience from Setup. To get started in Lightning Experience, customize these Salesforce-provided Lightning console apps: Service Console and Sales Console.

Salesforce Classic Consoles

If you’re assigned the Service Cloud User feature license, you can review and customize an out-of-the-box console by selecting **Sample Console** from the app menu.

Lightning Experience Consoles

Salesforce provides standard Lightning console apps for Sales and Service. To access these apps, you must be assigned the correct feature license. From the App Launcher, find and open **Service Console** or **Sales Console**. These apps are designed to meet all your Service and Sales needs and can be customized.

You can set up multiple consoles in your Salesforce org so long as you don’t exceed your edition’s custom apps limit. If you’re already using a console for Service, you can create a console for Sales without purchasing separate licenses.

- **[Salesforce Console Planning Questions](https://help.salesforce.com/s/articleView?id=service.console2_planning_questions.htm&release=264.0.0&type=5)**  
    Review these questions to help you get the most out of your console implementation.
- **[Salesforce Console Implementation Tips](https://help.salesforce.com/s/articleView?id=service.console2_impl_tips.htm&release=264.0.0&type=5)**  
    Review these tips to make sure that you’re getting the most out of your console implementation.
- **[Lightning Console Technical Requirements](https://help.salesforce.com/s/articleView?id=service.console2_technical_requirements.htm&release=264.0.0&type=5)**  
    Review these recommended technical requirements to get the best performance out of your console implementation.

#### See Also

- [Set Up a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_setting_up_intro.htm&release=264.0.0&type=5 "You can set up a console for Sales, Service, or create one for your own business needs.")
- [Create and Edit a Custom Lightning Console App](https://help.salesforce.com/s/articleView?id=service.console_lex_create_custom.htm&release=264.0.0&type=5 "Create custom console apps in Lightning Experience the same way that you create other Lightning Apps. Use the App Manager in Setup to customize your app’s color and branding, add a utility bar and items, configure navigation rules, and assign the app to user profiles. You can always come back and edit your console app at any time.")
- [Salesforce Console Limitations](https://help.salesforce.com/s/articleView?id=service.console2_limitations_intro.htm&release=264.0.0&type=5 "Understand the limitations of the Salesforce Console.")