---
schema_version: "1"
id: 85408b6d659fe7e847cb94f13ebc867c876c7f89763acf09c929d85f21e368a2
title: Configure Push Notifications for a Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_push_notifications.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_push_notifications.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7cd685385a6624ccca71408fa2d738d49a62582c2281e6729337d8cbd328abed
description: Administrators can set up push notifications in a console so that users can see when a record they’re working on has been changed by others.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Configure Push Notifications for a Salesforce Console in Salesforce Classic

Administrators can set up push notifications in a console so that users can see when a record they’re working on has been changed by others.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d4731e41">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4731e41 ">To configure push notifications:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4731e41 ">Customize Application</td>

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Push notifications are visual indicators on lists and detail pages in a console that show when a record or field has changed during a user’s session. For example, if two support agents are working on the same case, and one agent changes the Priority, a push notification appears to the other agent so he or she spots the change and doesn’t duplicate the effort.

Choose when push notifications appear and which objects and fields trigger them:

1. From Setup, enter Apps in the Quick Find box, then select **Apps**.
2. Select a console app, and click **Edit**.
3. In Choose How Lists Refresh, select when push notifications appear.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)
    
    Note If you don’t see this option, enable Streaming API in your org.
    
     
    | Option | Description |
    | --- | --- |
    | None | Lists don’t refresh and push notifications don’t appear. |
    | Refresh List | The entire list refreshes when there are any changes to it. Records are added or removed from the list based on the list’s criteria, but new records added to queues only refresh the record owner’s list. |
    | Refresh List Rows | Rows in the list refresh when there are any changes to fields selected for push notifications. |
4. In Choose How Detail Pages Refresh, select when push notifications appear.
    
     
    | Option | Description |
    | --- | --- |
    | Do Not Refresh | Detail pages don’t refresh and push notifications don’t appear. |
    | Automatically Refresh | The detail page automatically refreshes when a record is changed. |
    | Flag | A message appears on the detail page when a record is changed. |
5. Click **Select objects and fields for notifications**, and select **Edit**. The push notification settings you choose here apply to all your console apps.
6. Select the objects that you want to trigger push notifications. For example, if you want any changes to cases or case fields to trigger push notifications, move Cases from Available Items to Selected Items.
7. Under Fields, click **Edit** and choose the fields you want to trigger push notifications.
8. Click **OK**, then select **Save**.
9. Grant push notification users at least the “Read” permission on the Push Topics standard object.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_important.png)

Important When the Require HttpOnly attribute is turned on for session security, push notifications don’t appear.

- These objects and their fields are available for push notifications: accounts, contacts, cases, leads, opportunities, campaigns, tasks, and custom objects.
- Push notifications aren't available in the console in Professional Edition.

#### See Also

- [Push Notifications in a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_push_notifications_view.htm&release=264.0.0&type=5 "Push notifications are visual indicators that appear when a record or field you’re viewing was changed by others.")
- [Console Configurable Features in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_configuration.htm&release=264.0.0&type=5 "An administrator must enable and configure most console features to determine how console users view and work with data.")