---
schema_version: "1"
id: f716bee77ce525bc9ca0f3258cc5d1893617ea689b5e69756f95b90966dc6667
title: Guidelines for Working with Salesforce Console Multi-Monitor Components in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_multi_monitor_using.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_multi_monitor_using.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ca17b6e51a9b1d34189f48387571ffc1e9e90be04d9158fda21f10acb94ad25d
description: Move portions of a console to different areas of your computer screens so that you can view data in ways that help you work best.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Guidelines for Working with Salesforce Console Multi-Monitor Components in Salesforce Classic

Move portions of a console to different areas of your computer screens so that you can view data in ways that help you work best.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

After a Salesforce admin turns on multi-monitor components, you can pop out and drag primary tabs and Salesforce Open CTI softphones to other locations on your screens. You can also move the History component, Chats (but not the footer component), and any custom console components or Canvas components in a console’s footer. To use multi-monitor components, you might need to update your browser’s settings to: (1) allow popup windows; (2) open links in windows, not tabs.

To pop out and drag primary tabs, click ![Save changes button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console2_mutton.png) and select **Pop out primary tabs**. To return primary tabs to their original browser, click ![Save changes button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console2_mutton.png) and select **Pop tabs back into console**.

To pop out and drag components in a console’s footer, click the items and select ![Pop out footer component button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console_pop_out_footer.png). To return items to their original browser, click ![Pop in footer component button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console_pop_in_footer.png). To refresh a popped out footer component, right-click on it and choose **Reload** or **Refresh**. When you refresh a popped out footer component, it’s returned to the console’s footer.

If pinned lists are set up, a playground appears as a blank area next to lists and it says Drag Footer Components Here. Use this area to keep track of Salesforce windows among several applications on your screens.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_important.png)

Important Popped out items close and lose their positions on your screens when you: (1) log out of Salesforce; (2) click **Setup**; (3) click a link to leave a console; (4) refresh or close your browsers.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_tip.png)

Tip Any items popped out of the console have blue headings to help you locate them among other windows on your screens.

To use keyboard shortcuts from popped out components, focus on the correct window. For example, if you’re focused on a window with the navigation tab, the default shortcut to go to primary tabs, key command P, won’t work.

#### See Also

- [Work with a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_using.htm&release=264.0.0&type=5 "Get more done faster using a console’s enhanced interface to work with records.")