---
schema_version: "1"
id: 84de8bc43e1b208d46cdb2a56817cc41aa0f892b34aa79a0df2a57b1d47f113b
title: Salesforce Console Implementation Tips
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_impl_tips.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_impl_tips.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bcfabdb193144f6e51a7e9ac297cfd7ae6f41db3a659bde854d600aaa8ad9191
description: Review these tips to make sure that you’re getting the most out of your console implementation.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Salesforce Console Implementation Tips

Review these tips to make sure that you’re getting the most out of your console implementation.

## General Implementation Tips

- A console respects all the security and sharing settings in your Salesforce org.
- To see any setup changes to a console, refresh your browser.

## Salesforce Console for Service Implementation Tips

- To use a console for Service, users must be assigned the Service Cloud User feature license.
- To use Chat in a console, users must be assigned the Chat User feature license.
- If Salesforce Knowledge is set up, turn on the Knowledge sidebar so that console users can automatically see relevant articles alongside any cases that they’re working on.

#### See Also

- [Plan Your Salesforce Console Implementation](https://help.salesforce.com/s/articleView?id=service.console2_setting_up.htm&release=264.0.0&type=5 "Determine whether your console is for Service, Sales, or a unique business need. Think about your console users and what information they need most.")
- [What Features Are Available in Lightning Console Apps?](https://help.salesforce.com/s/articleView?id=service.console_lex_feature_parity.htm&release=264.0.0&type=5 "Lightning console apps don’t yet have full parity with Salesforce Classic console apps. Some features available in Salesforce Classic console apps aren’t available in Lightning console apps.")