---
schema_version: "1"
id: 116013e2424bb5a0dcb5b9b2c7596f9e6dc628954ecce8748e8bc3843894bb6f
title: Find Knowledge Articles in a Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_find_articles.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_find_articles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 26acc783808e80834b1c00689fdc4287244d1b5424763ebc0ca8cd8c6460e305
description: If Salesforce Knowledge and the Knowledge sidebar is set up by an administrator, articles automatically appear when you select a case in a console.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Find Knowledge Articles in a Salesforce Console in Salesforce Classic

If Salesforce Knowledge and the Knowledge sidebar is set up by an administrator, articles automatically appear when you select a case in a console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d4090e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4090e78 ">To view Salesforce Knowledge articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4090e78 ">Read on the article's article type</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4090e78 ">To add Salesforce Knowledge articles to cases:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4090e78 ">Edit on cases</td>

          </tr>
        </tbody>
      </table>

To help you solve cases faster, suggested articles appear in the sidebar as you type details into a case’s Subject. Only articles updated within the last 30 days appear, but you can view older articles by specifying a search term or filtering search results.

- To filter articles by a specific category, language, or validation status, click ![Language filter icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console2_knowledge_language.png) and choose filter options. To access these filters, validation status and multilingual articles must be enabled . An administrator determines which languages are available for articles. The columns available in the sidebar are New, Article Title, and Most Viewed. You can drag the bar in between the columns to resize them, but you can't add, remove, or rearrange columns.
- To find articles to help you solve a case, click ![Search icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/console2_search_knowledge.png), type keywords into Search, and click **Go**.
- To attach an article to a case, click the checkbox next to the article and click **Attach to Case**. You can only attach an article to a saved case. ![Attached icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/attach16.gif) displays next to an article already attached to a case.
- To change the number of articles displayed, click the article count indicator in the lower left corner of the sidebar and choose a setting. You can view 10, 25, 50, 100, or 200 articles at a time. When you change this setting, you return to the first page of the list.
- To show or hide the sidebar, hover over the scrollbar and click ![Show icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/LNav_twisty_opened.gif) or ![Hide icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/LNav_twisty_closed.gif). You can drag the bar in between the articles sidebar and a detail page to resize the width of either one.

#### See Also

- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&type=5&language=en_US)