---
schema_version: "1"
id: c121e2ba42f092ee3ad43db4a051be432f4b1e33d965b6fe9366a6f230edc0f4
title: Add Quick Actions to the Console Sidebar in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_components_quick_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_components_quick_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 123730498abad49238e4bca9bd5cb4d1cbebf32a7e239c6b7df79f86a1fc9839
description: Add custom quick actions to the console sidebar to let support agents easily create, update, and search for records associated with cases. Quick actions are added as console components.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Add Quick Actions to the Console Sidebar in Salesforce Classic

Add custom quick actions to the console sidebar to let support agents easily create, update, and search for records associated with cases. Quick actions are added as console components.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d8526e41">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8526e41 ">To create, edit, and delete actions and page layouts, and to add
              custom console components:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8526e41 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Create the quick actions before adding them to the Case page layouts in the console.

1. From Setup, enter Page Layouts in the Quick Find box, then select **Page Layouts** under Cases.
2. Select a page layout to work with.
3. Click **Custom Console Components**.
4. Scroll to the sidebar section where you want to add the quick action component. For example, to add it to the left sidebar, go to the **Left Sidebar** section.
5. Configure the quick action component:
    
    - Field: Select the record field that the quick action affects. For example, if the quick action creates a contact record, select the Contact field.
    - Enable Linking: If selected, support agents can associate this record with a case. For example, a support agent can create a contact and link it to a case.
    - Create Action: Select the “Create” quick action. This quick action lets support agents create a record.
    - Update Action: Select the “Update” quick action. This quick action lets support agents update a record.
6. Add more quick action components as needed.
7. Click **Save**.

#### See Also

- [Add Console Components to Page Layouts in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_components_create_page_layouts.htm&release=264.0.0&type=5 "After you create a console component, you can add it to page layouts so that users can access it from a sidebar in a Salesforce Console.")