---
schema_version: "1"
id: 935cc0afc191b8ad20ab2dfda6b61b281e90b7dfa2e7644b659d43059f1626aa
title: Salesforce Console in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_classic_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_classic_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8da322596a634f0e07aa5d5e2bca2db97e7842f0cfc9dae1760aaca5c5f1078b
description: Get started with the Salesforce console in Salesforce Classic.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Salesforce Console in Salesforce Classic

Get started with the Salesforce console in Salesforce Classic.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

**Salesforce Console User Interface**

![Screenshot of the Salesforce Console](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/console/images/salesforce_console_for_sales.png)

Here’s how a console in Salesforce Classic works:

(1) Select objects and records from the navigation tab. (2) Records display in a list, which you can pin at the left of the top of the screen. (3) Selected records appear as primary tabs, and tabs let you work on several items at once. (4) A highlights panel shows key information related to records. (5) Records related items appear as subtabs, and subtabs let you quickly switch between related information without losing context. (6) View and interact with content in the feed or detail area. (7) Access custom component data in sidebars and footers.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)

Note

Lightning console apps don’t yet have full parity with Salesforce Classic console apps. For example, some features in Salesforce Classic console apps, such as push notifications and custom keyboard shortcuts, aren’t available in Lightning console apps. [Learn more](https://help.salesforce.com/articleView?id=console_lex_feature_parity.htm&language=en_US).

You can’t upgrade Salesforce Classic console apps to Lightning Experience from Setup. To get started in Lightning Experience, customize these Salesforce-provided Lightning console apps: Service Console and Sales Console.

- **[Set Up a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_setting_up_intro.htm&release=264.0.0&type=5)**  
    You can set up a console for Sales, Service, or create one for your own business needs.
- **[Console Configurable Features in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_configuration.htm&release=264.0.0&type=5)**  
    An administrator must enable and configure most console features to determine how console users view and work with data.
- **[Custom Console Customization Components in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_components_overview.htm&release=264.0.0&type=5)**  
    Create components to customize, extend, or integrate the Salesforce Console with other systems.
- **[Work with a Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_using.htm&release=264.0.0&type=5)**  
    Get more done faster using a console’s enhanced interface to work with records.

#### See Also

- [Salesforce Classic Console Limitations](https://help.salesforce.com/s/articleView?id=service.console2_limitations.htm&release=264.0.0&type=5 "Learn about display, access, and customization limitations for a console.")
- [_Salesforce Console Developer Guide_](https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console.htm)
- [Salesforce Console in Lightning Experience](https://help.salesforce.com/s/articleView?id=service.console_lex_intro.htm&release=264.0.0&type=5 "Get started with the Salesforce console in Lightning Experience.")