---
schema_version: "1"
id: c0662dac515ecbd9de0fcd2cc3cc91429f983ee15e87599cccd8a68b4be01f14
title: Salesforce Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/console2_about.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.console2_about.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fab3ae2bc079156fe7fc94a344b55e8ef1f9d90675ef50216fee6c2e9b8d5df8
description: Salesforce Console apps are a tab-based workspace suited for fast-paced work environments. Manage multiple records on a single screen and reduce time spent clicking and scrolling to quickly find, update, and create records.
products:
  - Salesforce Platform
  - Service Cloud
  - Sales
release: "264"
---
# Salesforce Console

Salesforce Console apps are a tab-based workspace suited for fast-paced work environments. Manage multiple records on a single screen and reduce time spent clicking and scrolling to quickly find, update, and create records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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      <tbody>
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          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and
            Lightning Experience</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
            <p>Lightning console apps
              are available for an extra cost to users with Salesforce Platform user licenses for certain
              products. Some restrictions apply. For pricing details, contact your Salesforce account
              executive.</p>
            <p style="margin-bottom:0;">Lightning console apps are available in the Essentials edition in Lightning
              Experience only.</p>
          </td>

        </tr>
      </tbody>
    </table>

The console is perfect for Sales and Service folks. Support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps have all the tools at their fingertips to cultivate leads, close deals, and manage relationships.

Administrators can customize a console to determine everything from the objects in the navigation tab, to whether you can place phone calls with a softphone. Customizations can also include displaying knowledge base articles alongside cases, creating custom actions with keyboard shortcuts, or chatting with customers over the web with Chat.

Developers can help solve unique business problems with custom console components and use the Salesforce Console API to add third-party integrations.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-console-264-0-0-production-enus/75c6dd08-020e-4339-beb1-c617dbcf77fb/images/icon_note.png)

Note You can create console apps in Salesforce Classic and Lightning Experience. When working with Lightning console apps, keep the following things in mind.

Lightning console apps don’t yet have full parity with Salesforce Classic console apps. For example, some features in Salesforce Classic console apps, such as push notifications and custom keyboard shortcuts, aren’t available in Lightning console apps. [Learn more](https://help.salesforce.com/articleView?id=console_lex_feature_parity.htm&language=en_US).

You can’t upgrade Salesforce Classic console apps to Lightning Experience from Setup. To get started in Lightning Experience, customize these Salesforce-provided Lightning console apps: Service Console and Sales Console.

- **[How Are Console Apps Different from Standard Apps?](https://help.salesforce.com/s/articleView?id=service.console2_standard_nav_vs_console_nav.htm&release=264.0.0&type=5)**  
    Apps with standard navigation let you open a single record at a time. However, apps with console navigation let you open multiple records at a time, and related records open in subtabs under the original record.
- **[Plan Your Salesforce Console Implementation](https://help.salesforce.com/s/articleView?id=service.console2_setting_up.htm&release=264.0.0&type=5)**  
    Determine whether your console is for Service, Sales, or a unique business need. Think about your console users and what information they need most.
- **[Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_classic_intro.htm&release=264.0.0&type=5)**  
    Get started with the Salesforce console in Salesforce Classic.
- **[Salesforce Console in Lightning Experience](https://help.salesforce.com/s/articleView?id=service.console_lex_intro.htm&release=264.0.0&type=5)**  
    Get started with the Salesforce console in Lightning Experience.
- **[Salesforce Console Limitations](https://help.salesforce.com/s/articleView?id=service.console2_limitations_intro.htm&release=264.0.0&type=5)**  
    Understand the limitations of the Salesforce Console.

#### See Also

- [_Salesforce Console Developer Guide_](https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console.htm)