---
schema_version: "1"
id: 6bdf4bdff3c331144e147b5c9d51d70417e944303714c58a466756223d93d2e5
title: Configure Experience Cloud Site Components for Fulfillment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/configure_experience_cloud_site_components_for_fulfillment.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.configure_experience_cloud_site_components_for_fulfillment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b65c41e9c55e1c9a0d60ce0c0f5b615a3071f10bad9f8538bd9c7f5ae61ade49
description: Add the required components to your site to start the proactive service process when a customer opens a fulfillment URL.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Configure Experience Cloud Site Components for Fulfillment

Add the required components to your site to start the proactive service process when a customer opens a fulfillment URL.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Available in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">additional add-on licenses</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">LWR</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;language=en_US&amp;type=5" target="_blank">Aura</a></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce for Service add-on</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d45633e85">User Permissions Needed</th>
          </tr>
        </thead>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45633e85 ">To create an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d45633e85 ">Create and Set Up Experiences AND View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45633e85 ">To customize or publish an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d45633e85 ">
              <ul>
                <li>Create and Set Up Experiences AND View Setup and Configuration AND be a member of the
                  site OR</li>

                <li>View Setup and Configuration AND be a member of the site AND have appropriate <a href="https://help.salesforce.com/s/articleView?id=experience.networks_access_control_overview.htm&amp;language=en_US&amp;type=5" target="_blank">role-based site access</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

- Make sure you’ve an active Experience Cloud site and a Customer Community or Customer Community Plus license.
- Confirm your Embedded Service Deployment is published and contains the enabled proactive context variables.
- Make sure you’ve the ProactiveServicePlatformAccess and ProactiveServicePSL licenses provisioned in your org.

The components you add to your site depend on the fulfillment flavor you select for your Proactive Service scenario. These components start the fulfillment process for the Service Campaign specified in the page's URL.

Fulfillment Component Requirements   
| Fulfillment Flavor | Required Components | Description |
| --- | --- | --- |
| Unified Catalog (UC) | Proactive Service Campaign Manager | Drag this component onto your proactive landing page to show service options based on campaign data. |
| Guided Troubleshooting | Proactive Service Campaign Manager AND Embedded Messaging | Use these together to start the fulfillment process and provide the chat interface for the Agentforce Service Agent. |

  
| Component | Function | Key Configuration |
| --- | --- | --- |
| Proactive Service Campaign Manager | Acts as the listener to start the process. | Set the Chat Invitation Label to act as the agent call-to-action (CTA). |
| Embedded Messaging | Handles the chat interface between the agent and customer. | Link this to the correct Embedded Service Deployment. |

1. From Setup, in the Quick Find box, enter Digital Experiences, and select **All Sites**.
2. Select **Builder** next to your site name.
3. Select the **Components** icon.
4. Drag the **Proactive Service Campaign Handler** component to the page body.
5. In the property editor, enter a value for the Chat Invitation Label if you turn on User Verification in your Messaging Channel.
    
    This label serves as the text for the agent CTA.
6. Drag the Embedded Messaging or Quick Chat component to the page footer.
7. In the property editor, select your **Embedded Service Deployment**.
8. Select the **Add credential-based user verification** checkbox in the component properties if your messaging channel uses User Verification.
9. Publish your site to run the changes in your live environment.