---
schema_version: "1"
id: f1a0b1fd81aa62a17a5e857bbf426beb7cba8a1ba85525c1a24cdbb07a1def65
title: Product Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/concept_tua_cxi_analytics_dashboard_product_insights.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.concept_tua_cxi_analytics_dashboard_product_insights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a33e2133af4b93341460e406e1e031ba2e259cdeee785cb456ce8ab4ddceee3e
description: Use the Product Insights dashboard to analyze customer engagement for specific products across various channels, focusing on sentiment, key influencing factors, contact reasons, and location. Monitor trends in Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and sentiment over time to identify patterns in customer satisfaction and refine your support strategy accordingly.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Product Insights

Use the Product Insights dashboard to analyze customer engagement for specific products across various channels, focusing on sentiment, key influencing factors, contact reasons, and location. Monitor trends in Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and sentiment over time to identify patterns in customer satisfaction and refine your support strategy accordingly.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Enterprise</strong>,&nbsp;<strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions where Customer Signals Intelligence is enabled</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Survey available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Feedback Management - Starter or Feedback Management - Growth licenses</td></tr></tbody></table>

Filter the analytics charts and metrics in the dashboard based on region, product family, product, channels and a specific time period.

- View the overall sentiment of customers for the selected product, the number of responses received, and the positive and negative factors influencing the product's sentiment, helping identify areas for improvement.
- View the trends in sentiment, Customer Satisfaction (CSAT) score, and Net Promoter Score (NPS) to monitor changes in customer satisfaction and sentiment, and identify patterns in feedback.
- View the key factors that influence customer sentiment to identify aspects that either positively or negatively impact customer perception and satisfaction.
- View the key reasons customers contact support to identify concerns that are common and that need more attention.
- View the overall sentiment of customers by location.

- **[Key Performance Indicators in Product Insights Dashboard](https://help.salesforce.com/s/articleView?id=service.concept_tua_cxi_analytics_dashboard_product_insights_kpis.htm&release=264.0.0&type=5)**  
    Learn the calculations of key metrics shown in the Product Insights dashboard.