---
schema_version: "1"
id: 0499454cd58a701bc950964fe7b9d7599dd709b97eb813cf9da0d24923a467c7
title: Customer Signals Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/concept_tua_cxi_analytics_dashboard_customer_signals_intelligence.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.concept_tua_cxi_analytics_dashboard_customer_signals_intelligence.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 65edeeb52a088551ccb453817872bea5f5ac224d445e241f72cc26180f6fa2cc
description: Use the Customer Signals Intelligence dashboard to gain a comprehensive view of your customers' experiences with your team’s interactions. Analyze sentiment, engagement metrics, and trends to assess customer satisfaction and service performance.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Customer Signals Intelligence

Use the Customer Signals Intelligence dashboard to gain a comprehensive view of your customers' experiences with your team’s interactions. Analyze sentiment, engagement metrics, and trends to assess customer satisfaction and service performance.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Enterprise</strong>,&nbsp;<strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions where Customer Signals Intelligence is enabled</td></tr></tbody></table>

Filter the analytics charts and metrics in the dashboard based on Channel for a specific time period and select a period to compare the metrics performance.

- View the CSAT and NPS for various KPIs such as customer satisfaction, responses, interactions, and sentiments. You can also compare the KPIs performance for the selected duration to a previous period.
- View the total number of customer responses and the distribution of responses based on sentiment such as mixed, negative, or positive.
- View the customer sentiment based on contact reasons, product, entity, and key phrases.
- View the overall sentiment of customers for each location.
- View the customer sentiment for each interaction by service reps.
- View the trends for sentiment, CSAT, and NPS to analyze changes in customer feedback over time.
- Use the Create Records button to create multiple cases simultaneously directly from the Customer Signals Intelligence dashboard.

The dashboard also offers quick navigation to the Customer Watchlist and Product Insights dashboards for seamless access to key data.

- **[Key Performance Indicators in Customer Signals Intelligence Dashboard](https://help.salesforce.com/s/articleView?id=service.concept_tua_cxi_analytics_dashboard_customer_signals_intelligence_kpis.htm&release=264.0.0&type=5)**  
    Learn about the key metrics on the Customer Signals Intelligence dashboard.