---
schema_version: "1"
id: 468eca41d065a7181d126271a93fc47c9eb824922425878ecf9be0b5f754d440
title: Close Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/closing_cases.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.closing_cases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a7f6dddfff46e98a0761b50c8ed38e811a715483873968ce424152f100bed111
description: After you solve a customer’s case, you can close it from a few locations and create a solution or article to help solve similar cases.
products:
  - Service Cloud
release: "264"
---
# Close Cases

After you solve a customer’s case, you can close it from a few locations and create a solution or article to help solve similar cases.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d16652e55">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16652e55 ">To close cases:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16652e55 ">Edit on cases</td>

          </tr>
        </tbody>
      </table>

1. Click **Close Case** on a case’s detail page, **Cls** on the Cases related list, or **Save & Close** while editing a case. If enabled by your administrator, you can select Closed from Status on a case’s edit page and click **Save** without completing any more steps.
2. Update Status, Case Reason, or any other fields as necessary.
3. If solutions are enabled, you can fill in the Solution Details for the case. If you don’t want to save the solution or submit it for review to a solution manager, uncheck Submit to public solutions. When this field is checked, the new solution is automatically linked to the case.
4. If there’s a contact on the case, select Notify contact on case close to send an email to the contact based on a predefined case close template.
5. Click **Save** or **Save and Create Article**. The article option is available if both Salesforce Knowledge and article submission during case close is enabled.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip If you have the “Manage Cases” permission, you can close multiple cases at once using the **Close** button on case lists.

#### See Also

- [Delete Cases](https://help.salesforce.com/s/articleView?id=service.cases_delete.htm&release=264.0.0&type=5 "When you delete a case, all related events and tasks, case comments, attachments, and attachment records are also deleted. Associated contacts, accounts, file records, and solutions aren't deleted.")