---
schema_version: "1"
id: 17aeb47ef8d44acd1aa9eed7daca20cd5ecd4f8383cc7307d8fe9ed7351b986f
title: Add Terms and Conditions Acceptance to your Pre-Chat Form
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/chat_terms_and_conditions_1.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.chat_terms_and_conditions_1.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fbd69b895bafe36ad5cc6b47d5ed084486af38fbdfe535d1742e6fd2e61a9241
description: Inform your customers that you track or record conversation data, or share other important information, by presenting your Terms and Conditions automatically through your pre-chat form.
products:
  - Service Cloud
release: "264"
---
# Add Terms and Conditions Acceptance to your Pre-Chat Form

Inform your customers that you track or record conversation data, or share other important information, by presenting your Terms and Conditions automatically through your pre-chat form.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Terms and Conditions works with the default pre-chat component. If you add custom LWC components to your pre-chat form, Terms and Conditions doesn’t work.

1. From Setup, enter Embedded Service Deployments, and click **Embedded Service Deployments**.
2. Click the arrow to the right of your chat deployment, and select **Edit**.
3. On the Embedded Service Deployment Settings page, click to edit Chat Settings.
4. On the Chat Settings section of the Chat Settings page, click **Edit**.
5. Under Terms and Conditions, select **Show Terms and Conditions in pre-chat** and select **Require users to accept Terms and Conditions before chatting**.
6. Save your changes.
7. On the Embedded Service Deployment Settings page, click to edit Additional branding.
8. Select **Labels**.
9. Select **Pre-Chat** from the Chat Status dropdown menu, and select **Terms and Conditions** from the Label Group dropdown menu.
10. In the Customized Label field, customize a message that invites your customers to accept your Terms and Conditions. Use this format: Please accept our \[Terms and Conditions\]{https://example.com}.
11. Save your changes.