---
schema_version: "1"
id: 732a15cec61eed86c0f14919f5d6940fbb7357662173d1598ba103a933da7f4e
title: Chat Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/chat_settings_learn_more.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.chat_settings_learn_more.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 757481e570a751984c55a6a3eb9f5bd07ac24b303df51cb7a60da9eae8f56ab7
description: Learn more about Chat settings and figure out how customizations can make Chat work for you.
products:
  - Service Cloud
release: "264"
---
# Chat Settings

Learn more about Chat settings and figure out how customizations can make Chat work for you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

- **[Chat Agent Configuration Settings](https://help.salesforce.com/s/articleView?id=service.live_agent_configuration_settings.htm&release=264.0.0&type=5)**  
    Chat agent configuration settings control the functionality that’s available to agents and their supervisors.
- **[Chat Deployment Settings](https://help.salesforce.com/s/articleView?id=service.live_agent_deployment_settings.htm&release=264.0.0&type=5)**  
    Chat deployment settings control the functionality that’s available to agents and their supervisors while agents chat with customers.
- **[Chat Button Settings](https://help.salesforce.com/s/articleView?id=service.live_agent_button_settings.htm&release=264.0.0&type=5)**  
    Chat button settings control the behavior of the chat buttons that customers use to interact with agents.
- **[Automated Invitation Settings](https://help.salesforce.com/s/articleView?id=service.live_agent_automated_invitations_settings.htm&release=264.0.0&type=5)**  
    Automated invitation settings control the invitations that prompt your customers to chat with agents on your website.