---
schema_version: "1"
id: 421d3483db209b44a8f60f4f0f2f6309f71ea900fbdff857517bf1e22274014b
title: Set Up More Features for Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/chat_further_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.chat_further_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5b4d83b2a81ff04baf33cb74552c48a64e1fc93e6cc145612374ed6e1d10699
description: Many Chat features are available in both Salesforce Classic and Lightning Experience. Continue customizing your Chat implementation by setting up chat conferencing, automated invitations, and more.
products:
  - Service Cloud
release: "264"
---
# Set Up More Features for Chat

Many Chat features are available in both Salesforce Classic and Lightning Experience. Continue customizing your Chat implementation by setting up chat conferencing, automated invitations, and more.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

- **[Create Automated Chat Invitations](https://help.salesforce.com/s/articleView?id=service.live_agent_create_automated_invitations.htm&release=264.0.0&type=5)**  
    Set up automated chat invitations that appear as animated pop-ups on your website to invite customers to chat with an agent.
- **[Add Terms and Conditions Acceptance to your Pre-Chat Form](https://help.salesforce.com/s/articleView?id=service.chat_terms_and_conditions_1.htm&release=264.0.0&type=5)**  
    Inform your customers that you track or record conversation data, or share other important information, by presenting your Terms and Conditions automatically through your pre-chat form.
- **[Set Privacy Options for Chat Users](https://help.salesforce.com/s/articleView?id=service.live_agent_set_privacy.htm&release=264.0.0&type=5)**  
    Protect your agents and the customers they assist by blocking sensitive data and unwanted visitors.
- **[Chat Settings](https://help.salesforce.com/s/articleView?id=service.chat_settings_learn_more.htm&release=264.0.0&type=5)**  
    Learn more about Chat settings and figure out how customizations can make Chat work for you.
- **[Report on Chat Sessions](https://help.salesforce.com/s/articleView?id=service.live_agent_report_on_sessions.htm&release=264.0.0&type=5)**  
    Gain insight into your agents’ chat activities by building reports about Chat sessions.