---
schema_version: "1"
id: f25d789a0708f2ae48f72b802e40ad2520a834770ace9a53df98a3b19fe0ef58
title: Channel-Object Linking (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/channel_object_linking_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.channel_object_linking_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 688b223f3ba6fb0fd709eae7f0199b9641a1c897f02d164d29a440ef2928dda9
description: Channel-Object Linking is a legacy tool that links contact records to phone calls, web chat sessions, and messaging sessions in standard Facebook and WhatsApp channels.
products:
  - Service Cloud
release: "264"
---
# Channel-Object Linking (Beta)

Channel-Object Linking is a legacy tool that links contact records to phone calls, web chat sessions, and messaging sessions in standard Facebook and WhatsApp channels.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important Check out [Individual-Object Linking](https://help.salesforce.com/s/articleView?id=service.support_individual_object_linking_intro.htm&type=5&language=en_US) for a modernized, flexible solution. Individual-Object Linking associates lead, contact, employee, and person account records to voice calls, cases from Email-to-Case, and messaging sessions in all channels.

- **[Create Channel-Object Linking Rules with a Guided Setup Flow (Beta)](https://help.salesforce.com/s/articleView?id=service.channel_object_linking_setup_flow.htm&release=264.0.0&type=5)**  
    Add channel-object linking rules to your org with a quick guided setup flow.
- **[Add Channel-Object Linking Rules for Voice Calls (Beta)](https://help.salesforce.com/s/articleView?id=service.channel_object_linking_phone.htm&release=264.0.0&type=5)**  
    Create object-linking rules for incoming customer voice calls. When a support rep accepts a call in the workspace, prompt them to choose from recommended contact records, search for a record, or add a new one. The phone channel supports linking only to contact records.
- **[Support Rep Experience for Channel-Object Linking (Beta)](https://help.salesforce.com/s/articleView?id=service.channel_object_linking_agent_experience.htm&release=264.0.0&type=5)**  
    While the support rep is in a session with a user, a notification appears in the Lightning console when a rule takes place. The support rep can click the link in the notification to get more detail or perform other actions.