---
schema_version: "1"
id: 7fa40c0100d7ff6b9f286ed2114c7a8cd8da45b5aa4cd9b49542bc875869bede
title: Save the Einstein Case Recommendations in Your Flow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_save_flow_recommendations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_save_flow_recommendations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 736eec0a3ed076487128e8f81d4ff2d98391bd423baf7e58541ca7038d80b822
description: Add an Update Records action to save the ApplyCaseClassificationRecommendations case SObject output.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Save the Einstein Case Recommendations in Your Flow

Add an Update Records action to save the ApplyCaseClassificationRecommendations case SObject output.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d19357e56">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19357e56 ">To build and manage Einstein Case Classification and Einstein Case Wrap-Up:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19357e56 ">
              <p>View Setup</p>
              <p>AND</p>
              <p>Customize Application</p>
              <p>AND</p>
              <p>Manage Profiles and Permission Sets</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Edit on cases OR Modify All Data</p>
            </td>

          </tr>
        </tbody>
      </table>

To see the case updates in the case activity feed, enable Feed Tracking for the Case object and the specific fields that are classified. Learn how to enable Feed Tracking in [Customize Feed Tracking](https://help.salesforce.com/s/articleView?id=experience.collab_feed_tracking.htm&type=5&language=en_US) and [_Trailhead_: Enable Feed Tracking.](https://trailhead.salesforce.com/content/learn/modules/lex_implementation_chatter/lex_implementation_chatter_feed_tracking)

1. Click ![Plus sign](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_plus_action.png) to add an Update Records element.
2. Enter a label and optionally add a description.
3. For How to Find Records to Update and Set Their Values, select **Use the IDs and all field values from a record or record collection**.
4. For Select Record(s) to Update, select the case output from your flow. So, if you named your Apply Case Classification Recommendations action MyApplyRecsAction, select {!MyApplyRecsAction.caseSObject} as the record to update.
5. Click **Done**.

When the Case Classification action is triggered in a flow, case updates appear in the case feed.

![Case feed with automated updates.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_example_output.png)

In a screen flow, service reps must review and save Einstein’s recommendations manually.