--- schema_version: "1" id: f43b5ef336041625e3efc02a5128c697b57ba928610fc90413fe26be4e5c4e52 title: Update Your Einstein Classification Model collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_pause.md canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_pause.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 4aa7553e0ffd84692f4c5f4b357af25aa82e86430b357f4d7ec5b5230c2da36a description: Update an active Einstein classification model to add or remove fields, change which cases it applies to, or adjust field prediction settings. products: - Service Cloud - Service Intelligence release: "264" --- # Update Your Einstein Classification Model Update an active Einstein classification model to add or remove fields, change which cases it applies to, or adjust field prediction settings. ### Required Editions
View supported editions.
User Permissions Needed
To build and manage Einstein Case Classification and Einstein Case Wrap-Up:

View Setup

AND

Customize Application

AND

Manage Profiles and Permission Sets

AND

Edit on cases OR Modify All Data
![Model details page with the setup tab, pause button and action menu highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_update_model.png)
to... Follow these steps
Pause and reactivate predictions.
  1. Select Pause (1).When a model is paused, service reps don’t see its predictions on cases in the console.
  2. To resume predictions, Select Activate.
Turn on predictions for a new field.
  1. Select Pause (1).
  2. Under Configure Data, select Edit.
  3. Go through the steps. When you reach the step to add fields, select any that you want to add.
  4. Select Next and then Finish. Rebuild and reactivate the model to show predictions on the fields you added.
Turn off predictions for a field.
  1. In the field’s action menu, select Remove (2).
  2. Rebuild and reactivate the model. If it’s part of another active model, your service reps still see predictions on the field that you removed.

If a model has only one field, removing the field deletes the model. If a model has multiple fields, removing one deactivates the model.

Change a field’s prediction settings.

See Configure Automated Field Predictions.
Change which cases receive predictions or which cases Einstein learns from.

Einstein makes predictions only on cases that match your model’s segment criteria. If you don’t define a segment, Einstein makes predictions on all new cases. Defining example cases doesn’t affect which cases get predictions.

  1. Select Pause (1).
  2. Under Configure Data, select Edit.
  3. To show predictions on all new cases, select Yes, use all case data. To show predictions on only some cases, select No, focus on a segment (advanced option), and then enter your filter criteria. Your segment criteria also limits which cases Einstein learns from.
  4. Go through the remaining steps, and then rebuild and reactivate the model. When the model is active again, service reps see predictions only on the cases that match your filter criteria.