---
schema_version: "1"
id: cee85ef928707128ce00f815bf2ab4596d056e76f17cc8dcdcdf7fe0057db06a
title: Configure Your Einstein Classification Model
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_new_model.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_new_model.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fa33e20a7c24cdd674dcedb17f30618f81f2bba06c832fb14e3a9f616edc5e21
description: Specify which closed cases and fields Einstein learns from, and choose the fields that you want Einstein to predict.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Configure Your Einstein Classification Model

Specify which closed cases and fields Einstein learns from, and choose the fields that you want Einstein to predict.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d95484e58">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95484e58 ">To build and manage Einstein Case Classification and Einstein Case Wrap-Up:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95484e58 ">
              <p>View Setup</p>
              <p>AND</p>
              <p>Customize Application</p>
              <p>AND</p>
              <p>Manage Profiles and Permission Sets</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Edit on cases OR Modify All Data</p>
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1. To create a model, click **Get Started** or **New Model** on the Einstein Classification setup page.
    
    ![Initial setup page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_get_started.png)
2. Select an app and enter a name for your model. Click **Next**.
    
    ![Select an app and a name for your model.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_select_app.png)
3. Define the type of cases for your model to focus on for training. For Einstein Case Classification, you can add up to 30 input fields including String, Picklist, and Lookup fields. At least one string-type input field is required for training. For Einstein Case Wrap-Up, only subject and description fields are used as inputs.
    
    ![Adding input fields to a new model](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_input_fields.png)
    
    If you want, define a segment of cases to limit which closed cases Einstein learns from and which new cases get predictions. See Case Classification Key Concepts. Then, click **Next**.
4. If you want, define a segment of cases to limit which closed cases Einstein learns from and which new cases get predictions. [See Case Classification Key Concepts.](https://help.salesforce.com/s/articleView?id=service.cc_service_key_concepts.htm&type=5&language=en_US) Then, click **Next**.
    
    ![New model flow Segment data](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_segment.png)
5. If you want, define additional criteria to identify example cases for Einstein to learn from. If you defined a segment, your example cases come from your segment. See [Case Classification Key Concepts](https://help.salesforce.com/s/articleView?id=service.cc_service_key_concepts.htm&type=5&language=en_US). Then, click **Next**.
    
    ![New model flow Example data](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_example.png)
6. Add the fields that you want Einstein to predict. For help, see [Considerations for Choosing Fields to Predict](https://help.salesforce.com/s/articleView?id=service.cc_service_field_considerations.htm&release=264.0.0&type=5 "When you create your Einstein classification model, you select the fields that Einstein learns from and the fields Einstein predicts. Follow our guidelines when choosing fields."). Then, click **Next**.
    
    ![Add fields to predict for your service reps](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_service_add_fields.png)
7. Address any warning or error messages and make sure that you have enough data.
    
    ![New model flow case count messages](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_count_messages.png)
    
    If you have a low volume of closed-case data (400–1,000 closed cases) in your segment or example case set or for an input field in your model, you can still save your settings and build the model. However, the low volume can hurt your prediction results. If you have fewer than 400 closed cases in any of those categories, gather more data or adjust your filters.
    
    A large number of segment or example filters can take a while to process. If the process takes too long you don’t always see a case count, but your model still builds.
8. Click **Finish** and move on to building your model. Your new model appears on the Einstein Classification setup page.
    
    ![Predictive models section of the setup page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_multi_model.png)

If you create multiple models, drag them into priority order in the list. If a case matches multiple models’ criteria, predictions come only from the active model with the highest priority. For example, suppose that the higher-priority Model 1 predicts the Priority and Reason fields, and Model 2 predicts the Escalated field. If a new case matches both models’ filter criteria, service reps see predictions for the Priority and Reason fields but not for the Escalated field. Keep in mind that you can add the same field to multiple models.

- **[Considerations for Choosing Fields to Predict](https://help.salesforce.com/s/articleView?id=service.cc_service_field_considerations.htm&release=264.0.0&type=5)**  
    When you create your Einstein classification model, you select the fields that Einstein learns from and the fields Einstein predicts. Follow our guidelines when choosing fields.