---
schema_version: "1"
id: 9aa4697df869cfb3c00a826ce487755ccbf9e640ae3d0fb0c92202c7bf28de06
title: Add Einstein Classification Apps to the Service Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_lex_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_lex_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 257d32fa1a873f42869da0ce9b6517871d6213633bf15db7b249c0454b996845
description: To show Einstein’s predictions to service reps, add the Einstein Field Recommendations component to the Lightning Service Console.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Add Einstein Classification Apps to the Service Console

To show Einstein’s predictions to service reps, add the Einstein Field Recommendations component to the Lightning Service Console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d98631e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d98631e58 ">To build and manage Einstein Case Classification and Einstein Case Wrap-Up:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d98631e58 ">
              <p>View Setup</p>
              <p>AND</p>
              <p>Customize Application</p>
              <p>AND</p>
              <p>Manage Profiles and Permission Sets</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Edit on cases OR Modify All Data</p>
            </td>

          </tr>
        </tbody>
      </table>

1. In the Lightning App Builder, open the case record page, chat transcript record page, or a custom page where you want to show predictions from Einstein Case Classification or Einstein Case Wrap-Up.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)
    
    Note We recommend adding Case Wrap-Up to the Chat Transcript record page and Case Classification to the Case record page.
2. Drag the Einstein Field Recommendations component onto the page.
3. Select **Case Classification** or **Case Wrap-Up** as the type.
4. Select an update action to replace the default Update Case action. The update action’s layout determines which fields appear in the component. To see recommendations for those fields, we recommend you add all your prediction fields to the layout of the custom Case update Quick Action. For prediction fields that are dependent on another field, we recommend that you include the parent field as well.
    
    ![Adding the component to the console layout](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_component_setup.png)
5. Optionally:
    
    - Add a custom header label to replace the default header.
    - Add a filter to control when the component is visible.
6. Save your changes.

If your service reps use Einstein Case Classification in Salesforce Classic, to show predictions in the Service Console:

1. [Add a sidebar](https://help.salesforce.com/articleView?id=console2_components_create_page_layouts.htm&language=en_US) and select **Einstein Case Classification Recommendations** as the Type.
2. To avoid horizontal scrolling, make the width of the sidebar at least as wide as most of the picklist or lookup field values.

#### See Also

- [Create Object-Specific Quick Actions](https://help.salesforce.com/articleView?id=creating_object_specific_actions.htm&language=en_US)
- [Action Layout Editor](https://help.salesforce.com/articleView?id=action_layout_editor_about.htm&language=en_US)
- [Set Up and Work with Service Console](https://help.salesforce.com/articleView?id=support_console.htm&language=en_US)