---
schema_version: "1"
id: f8ff9b3571f437fc0870118b3e0ae6142cc6bceb8f27957b996e819d0ebc3555
title: Case Classification for Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f7f745e8ebd2d8be7bc1b96865b44d558d2978e790197ffe24c9807d81a47b3f
description: Help service reps deliver efficient and productive service experiences by adding classification to your flows. In addition to recommendations made on case creation, use a flow to get Einstein field predictions after a case is updated with new details to the Subject or Description. Or use flows to set custom confidence threshholds for Einstein to populate the case with predicted values.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Case Classification for Flows

Help service reps deliver efficient and productive service experiences by adding classification to your flows. In addition to recommendations made on case creation, use a flow to get Einstein field predictions after a case is updated with new details to the Subject or Description. Or use flows to set custom confidence threshholds for Einstein to populate the case with predicted values.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_important.png)

Important To add or use Case Classification in a flow requires:

- An active Einstein Case Classification model. [Visit Salesforce Help to learn how to build and activate a model.](https://help.salesforce.com/s/articleView?id=service.cc_service_what_is.htm&type=5&language=en_US)
- Automate Value is enabled for any field you want to predict in a flow.
- Only internal users can run a flow for Case Classification. A flow can’t be called by external users from an Experience Cloud site.
- Flows only work for cases created up to six months prior to triggering.
- Case Classification should not be used for performance critical or time critical functionalities, such as case routing or record triggers.

To add case classification to a flow, follow the setup steps.

- **[Add Case Classification to a Flow](https://help.salesforce.com/s/articleView?id=service.cc_service_add_to_flow.htm&release=264.0.0&type=5)**  
    Add the Einstein ApplyCaseClassificationRecommendations action to your flow to apply case classification to predict field values for a case. It takes a Case ID as input and outputs a case SObject with recommendations applied.
- **[Save the Einstein Case Recommendations in Your Flow](https://help.salesforce.com/s/articleView?id=service.cc_service_save_flow_recommendations.htm&release=264.0.0&type=5)**  
    Add an Update Records action to save the ApplyCaseClassificationRecommendations case SObject output.