---
schema_version: "1"
id: 69048e84e120c189f3ae7bc8dd7ad79119446048b7dba25275c3ec8fce91b460
title: Build Your Einstein Classification Model
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_build_model.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_build_model.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6fb53613cd643a36d452cb5ab6245e75936541ca373e7706bb7b723ccde478ba
description: After you configure the predictive model, its status changes to Ready to Build. Check your Fields to Predict and build your model.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Build Your Einstein Classification Model

After you configure the predictive model, its status changes to Ready to Build. Check your Fields to Predict and build your model.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d30992e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30992e58 ">To build and manage Einstein Case Classification and Einstein Case Wrap-Up:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30992e58 ">
              <p>View Setup</p>
              <p>AND</p>
              <p>Customize Application</p>
              <p>AND</p>
              <p>Manage Profiles and Permission Sets</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Edit on cases OR Modify All Data</p>
            </td>

          </tr>
        </tbody>
      </table>

As Einstein completes learning for each field, the model’s owner is notified about build progress. To check if the build is completed, visit the Einstein Classification Setup page.

1. To build a model, on the Setup page, select the model name.
    
    ![Classification Models list](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_multi_model.png)
2. Click the model’s **Setup** tab.
3. The Fields to Predict section lists the fields whose values Einstein predicts. To remove a field from the model, click **Remove** in the field’s action menu. To add fields, click **Edit** under Configure Data.
    
    ![Fields to predict section with edit and remove actions highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_edit_fields_to_predict.png)
4. Build the model.
    
    Einstein starts analyzing your closed cases and building the model for the fields you selected. Depending on your case volume and the number of fields that you selected, building the model can take a few hours. The process runs in the cloud, and won’t impact performance for your agents. We notify the model’s owner as Einstein completes learning for each predicted field.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note You can’t pause a model build, but you can update the model’s settings after it’s built. To add more fields later, edit the model, add the fields, and then rebuild.

After the model finishes building, you can configure each field’s prediction settings. Then, activate the model to start showing recommendations in the Service Console. After the initial build date, Einstein retrains your model every 30 days.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note You can’t copy a built model into multiple orgs. Each model is unique because it’s trained on your orgs data set.