---
schema_version: "1"
id: fc5d61bc71fb3e9c5d752b040d8bf47b1186263f4b79797a9d3737cb5b8791d3
title: Activate Your Einstein Classification Model
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_service_activate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_service_activate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: efa2b90f1850267b248b572bbc2ed6bdae3b4d694ef93719f950dbb776b81ee5
description: When you’re ready to let Einstein start making predictions, activate your model.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Activate Your Einstein Classification Model

When you’re ready to let Einstein start making predictions, activate your model.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d54163e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d54163e58 ">To build and manage Einstein Case Classification and Einstein Case Wrap-Up:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d54163e58 ">
              <p>View Setup</p>
              <p>AND</p>
              <p>Customize Application</p>
              <p>AND</p>
              <p>Manage Profiles and Permission Sets</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Edit on cases OR Modify All Data</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From the Einstein Classification Setup page, click the name of the model.
2. Click **Activate**.
    
    ![Case Wap-Up model setup tab with Activate Model button highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/case_classification/cc_activate_cwu_model.png)

The admin who configured and built the model is notified when the model is activated or updated. For Einstein Case Classification, chat service reps see recommendations right after the case is created. For Einstein Case Wrap-Up, chat service reps see recommendations on-demand or when the chat conversation ends.

If service reps aren’t seeing recommendations, check these common issues.

- The case doesn’t match the filter criteria in your segment.
- The case was created when Einstein Classification Apps weren’t enabled.
- The case’s input fields are empty, so no information is available for Einstein to analyze.
- The case was closed on or immediately after creation. Only open cases receive recommendations, and recommendations are typically available a few seconds after a case is created.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_important.png)

Important

If you disable Live Agent (Chat), you can’t access your Case Wrap-Up models.

#### See Also

- [Einstein Classification Key Concepts](https://help.salesforce.com/s/articleView?id=service.cc_service_key_concepts.htm&release=264.0.0&type=5 "Explore case classification key concepts including models, segments and examples cases, case automation, and case routing.")
- [Einstein Classification Prediction Confidence](https://help.salesforce.com/s/articleView?id=service.cc_service_confidence_faq.htm&release=264.0.0&type=5 "Review common questions about field prediction options and confidence thresholds.")
- [Use Einstein Classification Apps in the Service Console](https://help.salesforce.com/s/articleView?id=service.cc_service_agent_experience.htm&release=264.0.0&type=5 "Einstein Case Classification and Einstein Case Wrap-Up help you fill in fields on cases by recommending or selecting field values based on similar closed cases. Simply view, select, and save recommendations from the Lightning Service Console.")
- [Update Your Einstein Classification Model](https://help.salesforce.com/s/articleView?id=service.cc_service_pause.htm&release=264.0.0&type=5 "Update an active Einstein classification model to add or remove fields, change which cases it applies to, or adjust field prediction settings.")