---
schema_version: "1"
id: 44d941825a2496136596296b998ca23803bd8c22b4aeaed0010f495029dc77e5
title: Add the Wrap Up Component to the Chat Transcript Page
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cc_generative_ai_add_summaries_component.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_add_summaries_component.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 17561770f30a4f1a839fb41860d45c7e76bddfdaa391bd80dd3c79bc968bd7ec
description: To show service reps summaries, add the Wrap Up component to the chat transcript page.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Add the Wrap Up Component to the Chat Transcript Page

To show service reps summaries, add the Wrap Up component to the chat transcript page.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d47443e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d47443e55 ">To create and save Lightning pages in the Lightning App Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d47443e55 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, go to Object Manager.
2. Select the **Case** object, and then select **Buttons, Links, and Actions**.
3. Either select an existing update record quick action or create one.
    1. To create a quick action, select **New Action**. For action type select **Update a Record**. Enter a label and click **Save**. Under Case Fields, drag the mapped summary fields into the layout.
        
        ![New update quick action that Updates a Record on the Case object](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/work_summaries/work_summaries_new_update_action.png)
    2. To use an existing update a record quick action, add the fields you selected for summary mapping. To add the summary fields from your existing Quick Action click **Edit Layout**. Under Case Fields, drag the mapped summary fields into the layout.
        
        ![Case Fields for the update a record quick action](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/work_summaries/work_summaries_update_action.png)
4. Click **Save**.
5. From Setup, go to Lightning App Builder.
6. For the Chat Transcript Record Page, click **Edit**.
7. From the standard components menu, drag the Einstein Field Recommendations component onto the Chat Transcript Record Page.
8. Select **Wrap Up** for the recommendation type, and select your update record quick action for the Update Action.
    
    ![Lightning App Builder with the summaries component highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/work_summaries/work_summaries_wrapup_component_add.png)
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)
    
    Note Use Case Wrap-Up and Work Summaries from the same component by customizing the update action layout. The update action’s layout determines which fields appear in the component.
9. Click **Save and Activate**.

#### See Also

- [Customize Lightning Apps with the Lightning Apps Builder](https://help.salesforce.com/s/articleView?id=platform.apps_lightning_customize.htm&type=5&language=en_US)