---
schema_version: "1"
id: feb76f5858bd327cd125a025b064e84e193b321b3bbc09e54b492fd1c0477173
title: Add Data Categories to Category Groups
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/category_create.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.category_create.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 962bf9ef2fede75a45daa4aa5e0bf10d48c7b82c5af38444a2f405e65fa73874
description: Once you have category groups, you can add data categories to help support reps classify and find articles, questions, or ideas.
products:
  - Service Cloud
release: "264"
---
# Add Data Categories to Category Groups

Once you have category groups, you can add data categories to help support reps classify and find articles, questions, or ideas.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d43443e59">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d43443e59 ">To view the Data Categories page:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d43443e59 ">View Data Categories in Setup</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d43443e59 ">To create, edit, or delete data categories:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d43443e59 ">Manage Data Categories</td>

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Administrators can create data categories for Salesforce Knowledge articles, questions in a zone, or ideas to classify and find articles, questions, or ideas. You can also use data categories to control access to articles, questions, and ideas.

By default, you can create up to 100 categories in a data category group and have up to 5 levels in a data category group hierarchy. To request more categories or hierarchy levels, contact Salesforce.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note On the Answers tab, only first-level data categories display. Therefore, when creating data categories for a portal or community, ensure that the categories you want visible have a sibling relationship and not a parent-child relationship.

1. From Setup, enter Data Category in the Quick Find box, then select **Data Category Setup**.
2. Click the category group name.
3. Click a category that is directly above where you want to add a category (a parent), or at the same level (a sibling).
4. Click **Actions**, then select an action: **Add Child Category** or **Add Sibling Category**.
5. Enter a category name up to a maximum of 40 characters.
    
    If possible, Salesforce automatically reuses the name you entered as the Category Unique Name, a system field which the SOAP API requires.
6. Click **Add**. Alternatively, press Enter.
7. Click Save.
    
    Save your changes frequently. The more actions you perform before clicking Save, the longer it takes to save.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip By default, all Salesforce Knowledge users and zone members can see all categories within an active category group. You can [restrict category visibility](https://help.salesforce.com/s/articleView?id=service.category_visibility_modify.htm&release=264.0.0&type=5 "You can edit your data category visibility.") after you have set up your data categories to ensure that users only access articles and questions that you want them to see.