---
schema_version: "1"
id: 299fb44345dc286acaaefaa5bff0a1c29b345b0b2ac5a6cce4b0e7f7076e0cc9
title: Enable Role-Based Reporting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/caseteam_role_based_reporting.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.caseteam_role_based_reporting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6637308482b188f2ab0aae614dcb527724e3c6bdfab6e64d765211712b1612d4
description: Analyze and manage team member workloads better by creating custom reports that include team member roles.
products:
  - Service Cloud
release: "264"
---
# Enable Role-Based Reporting

Analyze and manage team member workloads better by creating custom reports that include team member roles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d101781e55">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d101781e55 ">To set up and manage case teams:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d101781e55 ">
            <p>Customize Application</p>
            <p style="margin-bottom:0;">Manage Users</p>
          </td>

        </tr>
      </tbody>
    </table>

To add the Team Role column to a custom report:

1. In **Setup**, search for **Report Types** in **Quick Find**.
2. Create a custom report using Case as the primary object and Case Team Member as the secondary object. The Case Team Member object is enabled with Team Role.
3. You can use this custom report to generate reports that include the Team Role column.

This process creates a customized report showing Team Role alongside other selected columns, providing insights into case assignments by role.