---
schema_version: "1"
id: 180650d5fae59304db6f1163637b65171cd794b148b19636d7ab5aac32e6c933
title: What’s a Case Team?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/caseteam_def.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.caseteam_def.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fb91a578d66be26dcb328ff8ad51bb9485ae6d9f892368445cdca7619659a88e
description: A case team is a group of people that work together to solve cases. For example, a case team can include support reps, support managers, and product managers.
products:
  - Service Cloud
release: "264"
---
# What’s a Case Team?

A case team is a group of people that work together to solve cases. For example, a case team can include support reps, support managers, and product managers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

If your admin has set up case teams, you can add people to the Case Team related list on cases. When adding a team member, choose one of the predefined roles that the person plays on the case. Roles determine the level of access to a case, such as read-only or read and write access.

You can add contacts to case teams, but they can only access cases when they’re enabled as customer portal users assigned to case page layouts. Customer portal users can’t update case teams or view case team roles. Case teams aren’t available for the partner portal.

Admins can predefine case teams so that you can quickly add people who you frequently work with. Admins can create assignment rules that add predefined teams to cases that match specific criteria. Admins can also create email alerts that notify team members when an action happens on a case.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip To filter case lists when you’re a team member, choose **My Case Teams**. To report on case teams that you belong to, run a case report, then choose **My team's cases** from the View filter.

#### See Also

- [Case Teams](https://help.salesforce.com/s/articleView?id=service.caseteam_setup.htm&release=264.0.0&type=5 "Create case teams to help groups of people work together to solve cases. Before you create case teams, define team roles.")