---
schema_version: "1"
id: 37d165f867d393ce78d379ab381c1626e40961dc4616702f64c829c12d72fe1a
title: View Case Lists
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e6fd7840c4794e7f3539cfa5265a37ad7ec976445e13e89bda81a85a43051145
description: The cases list view page displays a list of cases in your current view.
products:
  - Service Cloud
release: "264"
---
# View Case Lists

The cases list view page displays a list of cases in your current view.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d155986e55">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d155986e55 ">To view case lists:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d155986e55 ">Read on cases</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d155986e55 ">To create cases:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d155986e55 ">Create on cases</td>

        </tr>
      </tbody>
    </table>

To show a filtered list of items, select a predefined list from the View drop-down list, or click **Create New View** to define your own custom views.To edit or delete any view you created, select it from the View drop-down list and click **Edit**.

If the Salesforce console is set up, view case lists by selecting Cases from the navigator tab (if Cases is available).

- Click **Edit** or **Del** to edit or delete a case.
- Click **New Case** or select **Case** from the Create New dropdown list in the sidebar to create a case.
- Select the box next to one or more cases and then use the buttons at the top of the view to close the cases, take ownership of them, or change the case status or owner.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Cases with a red arrow have been automatically escalated via your organization’s escalation rules.

## Taking Ownership of Cases

To take ownership of cases in a queue, view the queue list view, check the box next to one or more cases, and then click **Accept**. Professional, Enterprise, Unlimited, Performance, and Developer Edition organizations can grant additional access to cases beyond what the sharing model allows.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note The org-wide sharing model for an object determines the access users have to that object’s records in queues:

Public Read/Write/Transfer

Users can view and take ownership of records from any queue.

Public Read/Write or Public Read Only

Users can view any queue but only take ownership of records from queues of which they’re a member or, depending on sharing settings, if they’re higher in the role or territory hierarchy than a queue member.

Private

Users can only view and accept records from queues of which they’re a member or, depending on sharing settings, if they’re higher in the role or territory hierarchy than a queue member.

Regardless of the sharing model, users must have the “Edit” permission to take ownership of records in queues of which they’re a member. Salesforce admins, users with the “Modify All Records” object-level permission for Cases or Leads, and users with the “Modify All Data” permission, can view and take records from any Case or Lead queue regardless of their membership in the queue.

#### See Also

- [What’s a Case?](https://help.salesforce.com/s/articleView?id=service.cases_def.htm&release=264.0.0&type=5 "A case is a customer’s question, feedback, or issue. Service reps use cases to interact with customers and track the resolution of their issues. Sales reps can use cases to track issues during the sales process.")
- [Guidelines for Working with Cases](https://help.salesforce.com/s/articleView?id=service.cases_edit.htm&release=264.0.0&type=5 "A case is a customer question or feedback, and the customizations and features set up by your admin determine the fields and related lists you see on a case. Learn how you can get the most out of working with cases.")