---
schema_version: "1"
id: 33d46cde1d5615cb3a5ae4494c0ed53a65603007d2b383e6ec34cc27a0f786f1
title: Share Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_sharing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_sharing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fac5cf0fa20b4ff44b255c16bf3fc2498f7d7dbcac037dffc605bb14876afc9c
description: Your administrator defines the default sharing model for your entire organization. You can change this model to extend sharing to more users than the default set by your administrator. However, you cannot change the sharing model to make it more restrictive than the default.
products:
  - Service Cloud
release: "264"
---
# Share Cases

Your administrator defines the default sharing model for your entire organization. You can change this model to extend sharing to more users than the default set by your administrator. However, you cannot change the sharing model to make it more restrictive than the default.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d188415e55">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d188415e55 ">To view cases:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d188415e55 ">Read on cases</td>

          </tr>
        </tbody>
      </table>

To view and manage sharing details, click **Sharing** on the case detail page. The Sharing Detail page lists the users, groups, roles, and territories that have sharing access to the case. On this page, you can do any of the following:

- To show a filtered list of items, select a predefined list from the View drop-down list, or click **Create New View** to define your own custom views.To edit or delete any view you created, select it from the View drop-down list and click **Edit**.
- To grant access to the record for other users, groups, roles, or territories, click **Add**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note To share a case with another user, that user must have access to the account associated with the case and the “Read” permission on cases.
- Click **Expand List** to view all users that have access to the record.
- For manual sharing rules that you created, click **Edit** or **Del** next to an item in the list to edit or delete the access level.

#### See Also

- [What’s a Case?](https://help.salesforce.com/s/articleView?id=service.cases_def.htm&release=264.0.0&type=5 "A case is a customer’s question, feedback, or issue. Service reps use cases to interact with customers and track the resolution of their issues. Sales reps can use cases to track issues during the sales process.")