---
schema_version: "1"
id: 583ee9ff09477f519cd75205e890d05512eac7d9a9505cc745e5d8856fc9dce0
title: Create a Close Case Quick Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_set_up_lex_close_case.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_set_up_lex_close_case.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7218fb56d7052ca86b11c1a8cee2c17d1947b6ff7646aa1eaaded1bdb551ea94
description: To give your support reps the Close Case action in Lightning Experience, create an action and add it to the case page layout.
products:
  - Service Cloud
release: "264"
---
# Create a Close Case Quick Action

To give your support reps the Close Case action in Lightning Experience, create an action and add it to the case page layout.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d72173e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d72173e58 ">To set up cases for Lightning Experience:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d72173e58 ">
              <p>Manage Cases</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

As of Spring '20, Closed status values for Case are no longer visible by default in Lightning Experience and are tied to the Support Settings "Show Closed Statuses in Case Status Field" setting. Salesforce orgs with Groups edition no longer see Closed status options for inline editing. Enable "Show Closed Statuses in Case Status Field" to let users closed a case via the Status field, or add the Close Case action.

The Close Case button is included with Salesforce Classic. However, you must create it in Lightning Experience.

1. From Setup, click the **Object Manager** tab. Select **Cases**, and open the **Buttons, Links, and Actions** setup page.
2. Click **New Action**.
3. For Action Type, select **Update a Record**.
4. For Standard Label Type, select **None**. For Label, enter Close Case. The Name field is auto-filled. Optionally, enter a description and success message.
    
    ![Screenshot of the action details.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_feed_close_action_lex_create.png)
5. Click **Save**.
6. To customize the action layout to display only the Status and Internal Comments fields, remove the other fields, and click **Save**.
    
    ![Screeshot of the action layout.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_feed_close_action_lex_create_layout.png)
7. In the Predefined Field Values section, click **New**.
8. Assign the Status field the **Closed** field value, and click **Save**.
    
    ![Screenshot of the action's predefined values.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_feed_close_action_lex_create_predefine.png)
9. Go to the Case Page Layouts setup page, and [edit your case layout](https://help.salesforce.com/s/articleView?id=service.case_interaction_add_actions_to_page_layout_lex.htm&release=264.0.0&type=5 "Make actions available to your service reps by adding them to the Salesforce Mobile and Lightning Experience Actions section in the case page layout.").
    
    Drag the new quick action to the Salesforce Mobile and Lightning Experience Actions section, and click **Save**.

When a support rep clicks the action from the Service Console, the Status field displays Closed. Support reps can now close a case with two clicks—one for the action button and one to save.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_example.png)

Example

![Screenshot of the Close Case action in the case feed publisher.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_feed_close_action_lex.png)

#### See Also

- [Create a Case Comment Quick Action](https://help.salesforce.com/s/articleView?id=service.cases_set_up_lex_case_comment.htm&release=264.0.0&type=5 "To let your support reps create case comments from the case feed publisher in Lightning Experience, create a Case Comments quick action and add it to the case page layout.")