---
schema_version: "1"
id: 0bdc61a4e72a5f5506d845b1d74924921a09bf59a9ff920cc498acefa1565f81
title: Assess Interaction Quality for Case
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_quality_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_quality_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e59202085c33529da55808d7994dd452c06b0dd1239bd6c3612ceafd0d173216
description: Set up and use evaluation forms to assess rep and customer interactions in cases.
products:
  - Service Cloud
release: "264"
---
# Assess Interaction Quality for Case

Set up and use evaluation forms to assess rep and customer interactions in cases.

To reduce scoring bias and increase evaluation coverage for service reps in cases and related workflows such as Email-to-Case, see [Quality Management](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_quality_management.htm&language=en_US).