---
schema_version: "1"
id: 26b7ed1af48b907e0795f5d21422cd573c325e862dd4d9c587ddb1ec30eee4f6
title: Case Hierarchies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3d0c3675b656aea59fa00dcc8f1f7925ac08a349c142b8436fc28a9f2f437ac3
description: When a case is associated with a parent case, it signifies a relationship between cases. The relationship can be a grouping of similar cases for easy tracking, or a division of one case into multiple cases for various users to resolve.
products:
  - Service Cloud
release: "264"
---
# Case Hierarchies

When a case is associated with a parent case, it signifies a relationship between cases. The relationship can be a grouping of similar cases for easy tracking, or a division of one case into multiple cases for various users to resolve.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d98776e58">User Permissions Needed</th>
        </tr>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d98776e58 ">To view cases:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d98776e58 ">Read on cases</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d98776e58 ">To view parent cases:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d98776e58 ">Read on cases</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d98776e58 ">To add, edit or delete hierarchy columns:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d98776e58 ">Modify All Data</td>

        </tr>
      </tbody>
    </table>

A case hierarchy shows cases that are associated with one another via the Parent Case field. In the case hierarchy, child cases are indented to show that they're related to the parent case above them.

- To view the hierarchy for a case, click **View Hierarchy** next to the Case Number field on the case detail page.
- To specify that a case is associated with another case, edit the case and type the case number of the parent in the Parent Case field. Alternatively, you can click the lookup icon to search for a case's case number. A parent case must exist before it can be specified in the Parent Case field.
- To create a case that is automatically associated with a case whose detail page you're viewing, click the **New** button on the Related Cases related list. From the **New** dropdown button, Classic users can choose to create either a blank case or a case with information from the parent case.

#### See Also

- [Guidelines for Working with Cases](https://help.salesforce.com/s/articleView?id=service.cases_edit.htm&release=264.0.0&type=5 "A case is a customer question or feedback, and the customizations and features set up by your admin determine the fields and related lists you see on a case. Learn how you can get the most out of working with cases.")
- [Create Cases](https://help.salesforce.com/s/articleView?id=service.cases_create.htm&release=264.0.0&type=5 "Create and open cases to track customer issues. You can clone a case and search for other cases before opening one. Your organization can even use Web-to-Case or Email-to-Case to create cases from customer logged issues.")