---
schema_version: "1"
id: 673c0ab01110babdd7ee1a11b230d7a23f1f824dd5b97a6b4ef537b566c860ea
title: Solve and Close Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_intro_close.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_intro_close.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 036f3919c3c6bcf1faa72bd366475af6cecd57cbdfa8fdf9645a3479dea330df
description: Closing a case means that a customer’s issue has been resolved.
products:
  - Service Cloud
release: "264"
---
# Solve and Close Cases

Closing a case means that a customer’s issue has been resolved.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Solve Cases](https://help.salesforce.com/s/articleView?id=service.solving_cases.htm&release=264.0.0&type=5)**  
    Find an article or solution that answers the customer’s question.
- **[Close Cases](https://help.salesforce.com/s/articleView?id=service.closing_cases.htm&release=264.0.0&type=5)**  
    After you solve a customer’s case, you can close it from a few locations and create a solution or article to help solve similar cases.
- **[Delete Cases](https://help.salesforce.com/s/articleView?id=service.cases_delete.htm&release=264.0.0&type=5)**  
    When you delete a case, all related events and tasks, case comments, attachments, and attachment records are also deleted. Associated contacts, accounts, file records, and solutions aren't deleted.
- **[Merge Duplicate Cases in Lightning Experience](https://help.salesforce.com/s/articleView?id=service.cases_merge.htm&release=264.0.0&type=5)**  
    Streamline your work by combining duplicate cases. Support reps can merge up to three cases into a single case. Merging takes place on the Cases List View or from the Case Record Home.
- **[Enable Suggested Articles to Solve Cases](https://help.salesforce.com/s/articleView?id=service.cases_suggest_articles.htm&release=264.0.0&type=5)**  
    Articles are a great way to solve cases and keep service reps efficient. When customers have the same questions, you can create one article with the answer and attach it each time the question is asked.
- **[Send Articles from Cases](https://help.salesforce.com/s/articleView?id=service.cases_send_articles.htm&release=264.0.0&type=5)**  
    Service reps can send articles as PDFs to customers with cases.