---
schema_version: "1"
id: adc8a6b65b62a291fc2839c58d18889febcb908c8edddecc9af4aa6f04e16133
title: Use the Draft Case Comment Action with Service Plan Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_draft_case_comment_action.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_draft_case_comment_action.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a6c016363c25286f9f749fbcbd03d47d6a67231f7f6bc749c9e8935ce42b21a
description: Configure the standard prompt template for case comment generation in your org to help service reps generate comments. Deploy standardized comment generation across teams to comply with company communication standards.
products:
  - Service Cloud
release: "264"
---
# Use the Draft Case Comment Action with Service Plan Template

Configure the standard prompt template for case comment generation in your org to help service reps generate comments. Deploy standardized comment generation across teams to comply with company communication standards.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Ensure the Agentforce Employee Agent is active.
- Ensure the Employee Case Management topic is assigned to the above Agentforce Employee Agent.
- Ensure that Service Assistant is enabled in your org. For more accurate results, generate a service plan for the case.
- The action is defined as a standard action within Agentforce.
- Make sure that the agent user has the Create permission on the case comment object.
- Configure the action to reliably receive the case ID as an input variable so comments associate with the correct record.