---
schema_version: "1"
id: 15df20f105f24a218bcce484cd18a7e09e2de77a9e420324c1e433205a867ab4
title: Customize Case Sharing Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_customize_shar_model.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_customize_shar_model.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f5faf069b75cd0230ea3be77bddc40180a902e32690e61b8c8bffc9f478ff924
description: Your sharing model for cases determines the access your users have to cases that other users own. Review the options before choosing a sharing model that fits your needs.
products:
  - Service Cloud
release: "264"
---
# Customize Case Sharing Settings

Your sharing model for cases determines the access your users have to cases that other users own. Review the options before choosing a sharing model that fits your needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

First, decide how much to limit access to cases. For example, do you want users to be able to view or update cases that they don't own? Choose one of these sharing models.

- Public Read/Write/Transfer: Users can view, edit, and transfer ownership of any record.
- Public Read/Write: Users can view and edit any record, regardless of owner, but can't change the owner of a record.
- Public Read Only: Users can view any record but only edit ones they own.
- Private: Only case owners, their managers, and administrators can view and edit their cases.

Be aware of how your sharing model affects your case queues. For example, in a Private sharing model, only queue members and their direct reports can view or take ownership of cases owned by a queue. In a Public Read/Write or Public Read Only sharing model, all users can view records owned by a queue but only queue members can take ownership of them.

1. From Setup, enter Sharing Settings in the Quick Find box, then select **Sharing Settings**.
2. Click **Edit** next to Organization-Wide Defaults.
3. Choose a sharing model for Default Internal Access for the Case object.
4. Save your changes.