---
schema_version: "1"
id: fd539960a8f09f42245d3e0a7b4c4fe552e04c8579c73d549a9c57c39f270d28
title: Clone Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/cases_clone.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.cases_clone.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 26305db456d5c41b5ea597895bd0ac97676c6e202580c67af7ef6de6da4b63ab
description: Clone a case to generate a new case using information from the existing case.
products:
  - Service Cloud
release: "264"
---
# Clone Cases

Clone a case to generate a new case using information from the existing case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d29885e55">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29885e55 ">To clone cases:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29885e55 ">Create on cases</td>

          </tr>
        </tbody>
      </table>

The **Clone** button on a case quickly generates a new case using information from the existing case. For example, to log multiple issues for a customer on a support call.

In new orgs, the **Clone** button is available on the Cases page layout by default. In existing orgs, add the Clone quick action to the page layout.

1. Click **Clone** on an existing case.
2. Enter or change any information for the new case.
3. Check the box and assign the case automatically using your active assignment rule.
4. Click **Save**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note If you have read-only access to a field, the value of that field isn’t carried over to the cloned record.

#### See Also

- [Case Fields](https://help.salesforce.com/s/articleView?id=service.cases_fields.htm&release=264.0.0&type=5 "Case records contain information about the case progress and its associated records.")