---
schema_version: "1"
id: 09e55541a17bcf91b7cffc29b784306bf302a70fdf4cdac48aa8dd40fa48f798
title: Use Case Summaries in the Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/case_summaries_use.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.case_summaries_use.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 72ecc3627bd6244f67c113992798bc87e6f8fcd0c8390a39b272f60e7aad52fe
description: You can generate case summaries based on the data from case fields, emails, case feed, and case comments. The summaries are drafted in the language detected from the case subject and description. If the detected language isn’t supported, the summary defaults to English.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Use Case Summaries in the Console

You can generate case summaries based on the data from case fields, emails, case feed, and case comments. The summaries are drafted in the language detected from the case subject and description. If the detected language isn’t supported, the summary defaults to English.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13468e55">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13468e55 ">To view and act on Case Summaries recommendations:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13468e55 ">Enhanced Summaries User permission set</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13468e55 ">To run prompt templates and generate summaries:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13468e55 ">Prompt Template User permission set</td>

        </tr>
      </tbody>
    </table>

To access case summaries in the console, make sure the setup is complete.

- [Enable Enhanced Summaries](https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_enable.htm&language=en_US&type=5)
- [Set up Enhanced Summaries for Case](https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_case_setup.htm&language=en_US&type=5)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note This tool uses generative AI and may produce inaccurate or harmful content. Always review the output for accuracy and safety before using it. You are responsible for any content you save or share.

On the Case page, in the Case Summary component, select the summary configuration for your role in the Viewing As field. Then, click **Summarize**.

The case summary includes a summary, issue, and resolution. You can review, edit, and save the summary. If this feature is set up, you can post case summaries to the case feed and comments. You can also generate a new summary at any time.

## Languages

Case Summaries are available in Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Portuguese (European), Romanian, Russian, Spanish (Mexico), Spanish (Spain), Swedish, and Thai.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note If your locale is set to Czech, Danish, Dutch, Finnish, Greek, Hungarian, Korean, Norwegian, Polish, Portuguese (Brazilian), Portuguese (European), Romanian, Russian, Swedish, or Thai, make sure your admin has turned on Global Languages in Einstein Setup for summaries to appear in your language. Otherwise, they default to English.